This includes but is not limited to:
Client IT Consultation & Technical Diagnostics
Lead diagnostic and troubleshooting sessions with enterprise client IT administrators regarding network access, proxy/firewall whitelisting, and software connectivity.
Assist clients with SSO and identity federation implementations (SAML, Microsoft Entra ID).
Act as the technical translator and liaison between client IT personnel and internal engineering teams, distilling technical bugs, diagnostic logs, and requirements clearly for both audiences
Internal IT Operations & Equipment Lifecycle (Europe)
Onboarding & Hardware Provisioning: Configure laptops based on IT guidelines for new hires across Europe.
Identity & Account Management: Administer user accounts and permissions across core platforms, including Google Workspace and Slack
Offboarding & Urgent Incident Handling: Execute prompt offboarding protocols, including immediate account revocation, access lockouts, and secure remote laptop wiping/formatting upon employee departures
Qualifications
Hardware & Systems Knowledge: Strong practical understanding of PC/Mac hardware architecture, operating systems (Windows/macOS), and local hardware troubleshooting.
Networking & Identity Fundamentals: Demonstrated literacy in SSO/identity federation (SAML 2.0, Microsoft Entra ID / Azure AD), enterprise networking, and perimeter controls (firewall rules, proxy whitelisting, DNS).
Client Technical Consulting: Experience interacting directly with external B2B clients and IT teams in a technical support, solutions, or consultation capacity.
Technical Communication & Coordination: Proven ability to troubleshoot complex issues collaboratively, synthesize root causes, and communicate fluently with both client IT administrators and internal software engineers.
Account & Device Administration: Hands-on experience administering Google Workspace and Slack, as well as executing remote disk formatting and account offboarding procedures.
Scripting & AI tool skills: Basic scripting experience (e.g., Google Apps Script) and hands-on use of AI tools (e.g., Claude, Gemini). Ability to build tools locally and deploy and configure them in company-approved environments, following guidance from the global IT/Security team.
Cross-Regional Support: Self-driven and adaptable, able to coordinate and handle time-sensitive tasks across overlapping European and North American time zones.
Language: Fluent professional working proficiency in English (written and verbal).
Preferred Qualifications
Prior experience with or exposure to CLO 3D software or digital product creation tools
Experience working within distributed, cross-border teams across Europe and Asia/US
Additional European language proficiency (e.g., German, French, Spanish, Italian)
Benefits
Refresh month after every 5 years of employment in the company
1 week extra holidays between Christmas and new years
Company Pension Scheme
Deutschland Ticket
Partial Gym Membership Support (Urban Sports Club)
International + modern working environment
Young and fast growing team
Start Up mentality
Room for growth
Flexible working hours
Skills Required
- Practical knowledge of PC and Mac hardware architecture
- Experience with Windows and macOS operating systems
- Understanding of SSO and identity federation, including SAML 2.0 and Microsoft Entra ID or Azure AD
- Knowledge of enterprise networking, firewall rules, proxy whitelisting, and DNS
- Experience providing technical support or consultation directly to external B2B clients and IT teams
- Ability to troubleshoot complex issues and communicate with client IT administrators and software engineers
- Hands-on administration of Google Workspace and Slack
- Experience performing remote disk formatting and account offboarding
- Basic scripting experience, such as Google Apps Script
- Hands-on use of AI tools such as Claude or Gemini
- Ability to build, deploy, and configure tools in company-approved environments
- Ability to coordinate time-sensitive tasks across European and North American time zones
- Fluent professional English proficiency, written and verbal
- Experience with CLO 3D software or digital product creation tools
- Experience working in distributed, cross-border teams across Europe and Asia or the United States
- Additional European language proficiency, such as German, French, Spanish, or Italian
What We Do
CLO Virtual Fashion is committed to innovating the way we communicate fashion through our true-to-life 3D garment simulation technology. Our virtual garment solutions and services connect all teams involved in the digital product lifecycle, enabling more direct collaboration and reduced lead time, whilst maintaining the intricacies of garment design. We envision our garment simulation technology to become not only the tool to create virtual garments, but also the platform to provide valuable data about garments, designs, and trends, by virtualizing every garment on Earth. Our products range from CLO (3D Design Software for apparel designers and brands), Marvelous Designer (3D Design Software for character artists in gaming and animation companies), Benefit by CLO (Virtual Fitting Platform), CLOSET (Communications and Archiving Platform for virtual garments), to Marvelous SDK (Real Time Draping Engine for games) to create a new ecosystem for virtual garments. Through these services and our continuing research and development in 3D and garment design, we are transforming the way we produce and consume garments - both tangible (actual garments from brands) and intangible (virtual garments in games and movies), for ones we wear and what our virtual characters wear.
