In this hands‑on role, you’ll be a key technology partner supporting both IT and Manufacturing Execution Systems (MES) in a fast‑paced manufacturing environment. You’ll help ensure our hardware, software, and production systems run smoothly so employees can focus on what they do best. This position offers strong exposure to IT/OT systems, meaningful user interaction, and opportunities to contribute to continuous improvement projects.
What You’ll Do- Serve as the first point of contact for end‑user IT and MES support, providing Level 1 and 2 assistance.
- Receive, prioritize, document, and resolve incoming system and application requests in a timely and customer‑focused manner.
- Support employees throughout their technology journey so they can effectively perform their roles.
- Perform hands‑on desktop support including installing, configuring, and upgrading hardware and software.
- Support enterprise applications such as Email, Intranet, ERP, and MES systems.
- Create, manage, and administer user accounts and access.
- Monitor IT and MES system performance to identify issues and opportunities for improvement.
- Document solutions, maintain a knowledge base, and identify trends to proactively prevent future issues.
- Participate in IT/OT projects and process improvement initiatives.
- Maintain reporting environments and support data reliability.
- Stay current with evolving technologies and best practices.
- Follow Environmental, Quality, and Safety Management System requirements.
- Associate degree in Computer Science or a related field, or an equivalent combination of education and experience.
- Experience supporting enterprise applications such as email, ERP, and intranet systems.
- Strong ability to prioritize and manage multiple requests in a high‑demand environment.
- Proven analytical and problem‑solving skills.
- Excellent communication and customer service skills, with the ability to work effectively across all levels of the organization.
- Ability to explain technical concepts clearly to non‑technical users.
- Bachelor’s degree in Computer Science or related field with 2+ years of IT experience.
- Microsoft, A+, or similar technical certifications.
- Experience supporting Oracle, Active Directory, Microsoft Teams, and Microsoft Intune.
- Experience in a manufacturing or high‑demand operational environment.
- Familiarity with Microsoft SQL database monitoring.
- Experience in a client‑server environment.
- Strong knowledge of PCs, peripherals, networked printers, LAN interfaces, and thin‑client environments.
- Hands‑on support experience with Windows OS, Microsoft Office Suite, RDP, and related tools.
- Report writing and reporting system support experience.
- A collaborative team environment with strong cross‑functional exposure.
- Hands‑on experience supporting both business and manufacturing systems.
- Opportunities to build technical depth in IT, MES, and OT environments.
- A role where your work directly enables production, safety, and business success.
- Ongoing learning and development in a growing, technology‑driven organization.
We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).
What We Do
Charter Manufacturing Company, Inc. is a family-owned group of differentiated metals manufacturing businesses founded in 1936. Our will to grow is our success. It is the result of Charter’s respected team of employees, each person’s dedication to continuous improvement and an entrepreneurial spirit that thrives within the Charter family. Our businesses include Charter Steel, Charter Dura-Bar, Charter Wire and Charter Aarrowcast. Connect with us and learn about the stories and successes our family of employees share. Visit http://www.chartermfg.com/work/jobs/ to learn more about opportunities for employment and where you might fit in
