We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)
Our Mission:
To actively connect people to their next great opportunity.
Who We Are:
ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
Job Summary
Key Responsibilities
- Provide responsive, onsite professional IT support via tickets, email, Slack, ensuring a positive experience for every employee.
- Troubleshoot and resolve issues related to macOS, Windows, Google Workspace and various hardware and software components.
- Provide Audio/Visual support for internal briefings (Google Meet, Zoom, etc)
- Manage employee onboarding and offboarding, including shipping, receiving, device setup, account provisioning, and training on IT tools and best practices.
- Maintain accurate inventory of laptops, peripherals, and ensure equipment is properly configured and up to date.
- Create and maintain IT “How To Documentation”
- Escalate complex issues to pull in relevant teams as needed, ensuring smooth handoffs and clear communication.
- Assist with departmental projects such as software rollouts, security initiatives, and process improvements.
- Proactively identify and suggest ways to improve IT processes, workflows, and user experiences.
- 2–3 years of IT support experience in a mixed Apple/Windows environment.
- Strong working knowledge of Apple and Microsoft operating systems, mobile device management (MDM) platforms (e.g., JAMF, Intune), and common productivity tools (Jira). Identity Management a plus (SSO, Okta, etc)
- Excellent communication skills, patience, and a customer-first mindset.
- Ability to prioritize and manage multiple tasks with attention to detail and follow-through.
- A proactive, team-oriented approach and genuine interest in helping people.
The US base pay range for this full-time position is $34.75/hr-$42.00/hr. Our pay ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.
Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice
Top Skills
What We Do
ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as partnerships with the best job boards on the web. We're growing rapidly in pursuit of this mission, and we're always looking for talented people to join our team. Visit ziprecruiter.com/careers to view our open roles.
Why Work With Us
We are committed to nurturing an environment where every person feels welcomed, valued, heard, and respected. We embrace and encourage our employees’ differences, and we consistently review our overall equality—including recruitment and selection, compensation and benefits, promotions, and more—to stay relevant in this space.
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