iKnowHow Group is a dynamic, international technology company with 24+ years of experience and a team of 300+ talented professionals delivering innovative technology solutions across Energy, Telecommunications, Banking & Financial Services, and the Public Sector.
Through its specialized subsidiaries, it brings domain expertise in areas such as Health and Robotics—blending deep industry knowledge with advanced, future-ready technologies.
At its core, iKnowHow S.A. delivers end-to-end project development - both internal and client-facing - turning strategy into scalable, real-world solutions. Our portfolio spans Data & AI platforms, enterprise integration, cloud-native applications, and large-scale digital transformation initiatives, enabling leading organizations across the public and private sectors to evolve and grow.
We’re looking for curious, driven people who want to create impact through technology—and grow with us.
As we continue to grow, we are seeking a motivated IT Support Engineer & Systems Specialist to join our support team. This role is essential in ensuring that our clients experience seamless functionality with our software products.
Responsibilities
- Act as the primary point of contact for users seeking technical assistance, providing support with a calm and customer-focused demeanor.
- Perform remote and on-site troubleshooting through diagnostic techniques and tools.
- Guide users through step-by-step problem-solving processes and identify the best solutions.
- Escalate complex, unresolved issues to the appropriate higher-level support or external vendors when necessary.
- Assist in the maintenance and administration of core infrastructure technologies.
- Develop and maintain scripts or automations on IT-related platforms to streamline daily operations.
- Proactively identify bottlenecks and suggest practical improvements to support procedures and internal processes.
Requirements
- Bachelor’s degree in IT, Computer Science, or a related technical field.
- 2 years of proven experience in a Helpdesk, Technical Support, or Junior SysAdmin role.
- Basic scripting/automation knowledge (e.g., PowerShell, Python, or Bash) is highly preferred.
- Hands-on experience or familiarity with Microsoft 365 administration.
- Knowledge of Virtualization (VMware) and Backup solutions (Veeam).
- Strong analytical skills with the ability to diagnose and resolve hardware and software issues efficiently.
- Strong organizational skills and the ability to manage multiple tasks and stakeholders simultaneously.
- Professional proficiency in English (both written and spoken).
- Excellent communication and interpersonal skills.
- Customer-focused with a calm and patient demeanor
Benefits
- An attractive salary package
- Private health insurance plan
- Career development and growth opportunities
- Continuous training via personalized seminars
- An amazing private & open-office workspace in Athens #LI_Onsite
- Stable and enjoyable working environment
Skills Required
- Bachelor's degree in IT, Computer Science, or a related technical field
- 2 years of experience in Helpdesk, Technical Support, or Junior SysAdmin
- Basic scripting/automation knowledge (PowerShell, Python, or Bash)
- Hands-on experience or familiarity with Microsoft 365 administration
- Knowledge of Virtualization (VMware)
- Knowledge of Backup solutions (Veeam)
- Strong analytical skills and ability to diagnose and resolve hardware and software issues
- Strong organizational skills and ability to manage multiple tasks and stakeholders
- Professional proficiency in English (written and spoken)
- Excellent communication and interpersonal skills
- Customer-focused with a calm and patient demeanor
What We Do
iKnowHow is a Greek technology firm based in Athens and currently employing more than 120 engineers and IT professionals. The company was founded in 2002 and has since grown rapidly holding nowadays a significant market share in Greece, Cyprus and Europe. For almost two decades, the company has been offering a wide range of tailor made software solutions and specialized ICT strategy consulting services as well as building complex enterprise applications with emphasis on Digital Government, Business Automation, Information Security, Digital Transformation, e-Health and Industrial Automation solutions. The past years the company has significantly increased in size and financial yield, reaching almost 120 employees. IKH is organized into three business units: digital government, healthcare, and robotics. Our longstanding partnership with IBM and our knowledge of Open Source technologies has allowed us to complete significant ICT work for local and international organizations. IKH Innovation, our robotics arm, is a world-class team of robotics and software engineers with expertise in mechanical design, embedded control, data-driven intelligence and mobile robots. IKH Innovation designs and builds tailor-made robotic solutions capable of performing in demanding environments. evorad™ is our comprehensive RIS / PACS suite designed to cover a radiology department's needs from the moment patients walks in to the moment they walk out with their examination and their digital diagnostic report in hand. evorad™ has become the premier PACS solution of Greek public hospitals, used not only to process thousands of examinations per day, but also as the main teaching tools in medical schools and university hospitals.
