The Role
Provide first-level technical support, install and maintain hardware/software, troubleshoot OS and network issues, manage user accounts and inventory, assist with updates/patches, document solutions, support basic network tasks, and educate users on cybersecurity best practices.
Summary Generated by Built In
Summary:
The IT Support & Systems Assistant at Cyber Cortex plays a vital role in ensuring smooth daily operations across internal teams and client environments. This entry-level position offers hands-on experience in technical support, system administration, and cybersecurity, helping maintain reliable and secure IT infrastructure. The ideal candidate is proactive, detail-oriented, and eager to grow their technical expertise in a supportive, fast-paced environment. By resolving issues efficiently and promoting best practices, this role contributes directly to organizational productivity and digital security.
Responsibilities:
- Provide first-level technical support to internal users and clients.
- Install, configure, and maintain computer hardware and software.
- Troubleshoot issues related to operating systems, applications, and network connectivity.
- Manage user accounts, including password resets and access permissions.
- Maintain accurate records of IT equipment inventory.
- Assist with software updates, patches, and routine system maintenance.
- Document technical problems and solutions for knowledge sharing and future reference.
- Support basic network setup and ongoing maintenance tasks.
- Educate users on cybersecurity best practices to reduce risks.
- Escalate complex or unresolved issues to senior technical teams when needed.
Skills Required
- High school diploma or equivalent
- Associate degree or IT certification (CompTIA A+, Network+, Security+)
- Basic understanding of operating systems (Windows, macOS, Linux)
- Familiarity with hardware components and software installation
- Strong problem-solving skills and attention to detail
- Effective communication skills for non-technical users
- Ability to learn quickly and adapt to new technologies
- Basic knowledge of networking concepts and cybersecurity fundamentals
- 0 years experience in IT support or related field (preferred)
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
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