IT Support Systems Administrator

The IT Support Administrator will be a pivotal team member responsible for ensuring the seamless functioning of our technology infrastructure. Your role involves safeguarding systems, enhancing security measures, and delivering exceptional support to our team. Key responsibilities encompass system administration, technical troubleshooting and support, as well as hardware and software management. 

This role is in-person, at our office in Victoria, BC. 

Responsibilities: 

• System Administration:
  • Administer and optimize a cloud-first Microsoft environment, with a strong focus on identity, endpoint management, and security. 
  • Manage and support Microsoft Entra ID, including user lifecycle, access governance, Conditional Access policies, and identity security. 
  • Deploy, and maintain Microsoft Intune for endpoint management, including device enrollment, compliance policies, configuration profiles, and application deployment. 
  • Oversee SaaS application management, including SSO integrations, provisioning, and lifecycle management across enterprise platforms. 
  • Administer and support Microsoft 365 services, including Teams, OneDrive, and SharePoint, ensuring seamless collaboration and data governance. 
  • Administer Exchange Online, including mail flow, shared mailboxes, distribution groups, and hybrid considerations if applicable 
  • Develop and maintain automation using PowerShell to improve operational efficiency, reduce manual effort, and enforce consistency across systems. 
  • Support endpoint lifecycle management, including provisioning (Autopilot), patching, compliance, and device security. 
  • Troubleshoot complex issues across identity, endpoint, messaging, and collaboration platforms. 
  • Collaborate with cross-functional teams to implement new technologies and improve existing services 
• IT Support:  
  • Provide technical support to end-users, troubleshooting hardware and software issues. 
  • Install, configure, and maintain computer systems. 
  • Respond to IT helpdesk tickets promptly, ensuring timely issue resolution.  
  • Collaborate with cross-functional teams to implement and support IT solutions. 
• Security Management:
  • Implement and enforce security policies and procedures to safeguard information assets. 
  • Conduct regular security assessments and audits to identify vulnerabilities. 
  • Monitor network traffic for unusual activities and potential security threats. 
  • Work closely with the IT team to design and implement security measures. 
• Incident Response: 
  • Actively participate in incident response activities, including investigating and resolving security incidents. 
  • Provide expertise in identifying and mitigating security risks. 
  • Assist in developing and updating incident response plans. 
  • Work with the team to keep users informed about potential security threats and best practices 
• Documentation:  
  • Maintain comprehensive documentation related to security policies, procedures, and incident response activities.  
  • Create user guides and documentation for IT processes.  

Qualifications: 

• Bachelor's degree in Information Technology, or related field experience 
• 2-4 years of relevant experience in IT support and security roles. 
• Proficient in Windows and MacOS operating systems. 
• Proficient with Microsoft O365, EntraID, Intune. 
• Experience with security tools and technologies. 
• Great communication and interpersonal skills. 

General Skills:

• Enthusiasm or willingness to learn about tech through various channels. 
• Proactively ask questions and suggest new ideas or optimization strategies. 
• Stay organized in work processes. 
• Familiarity with Atlassian: Jira Service Management. 
• Familiarity with Google Workspace 
• Ability to collaborate effectively with others. 
• You’ll be AI-native—not “AI-aware.” You’ll design, own, and evolve agentic workflows that dramatically expand your leverage.

Compensation: $75,000 - $85,000 CAD

Compensation will be determined by factors including knowledge and skills, role-specific qualifications, market location, and experience.