Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, loyalty, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
Reporting to the IT Manager, you will join our Corporate IT team and provide technical assistance and support to end-users across Olo on various hardware and software issues. We take great pride in the reliability, security, and performance of our systems and services, and will look to you to bring a basic understanding of IT systems, troubleshooting skills, and the ability to communicate technical information clearly to non-technical users.
This is a non-exempt, on-site position at Olo’s headquarters in New York City, 5 days per week (Monday-Friday).
How You'll Make an Impact
Respond to and resolve technical support requests in a timely manner, including diagnosing basic hardware, software, and network issues, and implementing effective solutions.
Provide technical support to end-users, including troubleshooting desktop and laptop computers, mobile devices, printers, and other peripherals, as well as assist with software installation and basic configuration.
Set up employee user accounts across internal tools and hardware, and use end-point management tooling and asset management tooling to manage hardware assets.
Use the knowledge base of common issues and solutions to resolve support requests.
Assist with projects to consolidate internal tools and integrate single sign-on.
Document issues and resolutions in the ticketing system, and escalate complex issues to more senior IT support staff as needed.
What Will Set You Up For Success
1+ years of experience in IT support or a help desk environment.
Passion for technology and helping people, with a customer-oriented approach.
Basic understanding of Windows and macOS operating systems.
Experience with common productivity software (Microsoft Office, Google Workspace, etc.)
Familiarity with basic networking concepts (TCP/IP)
Excellent communication and interpersonal skills with both technical and non-technical audiences.
Strong analytical and problem-solving skills with the ability to work both autonomously and in a team environment.
Skills Required
- 1+ years of experience in IT support or a help desk environment.
- Ability to work on-site at Olo headquarters in New York City, 5 days per week.
- Basic understanding of Windows and macOS operating systems.
- Experience with common productivity software (Microsoft Office, Google Workspace).
- Familiarity with basic networking concepts (TCP/IP).
- Experience troubleshooting desktop/laptop computers, mobile devices, printers, and peripherals.
- Experience using endpoint management and asset management tooling.
- Experience with ticketing systems and documenting issues/resolutions.
- Ability to set up employee user accounts and assist with single sign-on (SSO) integration.
- Excellent communication, interpersonal, analytical, and problem-solving skills.
What We Do
Ordering and delivery platform for restaurants. Olo is a leading on-demand commerce platform powering the restaurant industry’s digital transformation. Millions of orders per day run on Olo’s enterprise SaaS engine, enabling brands to maximize the convergence of digital and brick-and-mortar operations. The Olo platform provides the infrastructure to capture demand and manage consumer orders from every channel. With integrations to over 100 technology partners, Olo customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. Over 500 restaurant brands use Olo to grow digital sales, maximize profitability, and preserve direct consumer relationships.
