IT Support Specialist

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

Full-Time Employee Benefits & Compensation Overview

As a full-time employee of Contour, you are eligible for the following benefits and programs:

Insurance

• Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)

401(k) Savings Plan

• Eligibility begins the first day of the month following your hire date.
• The Company offers a matching contribution up to 6% of your eligible compensation.
• Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.

Paid Sick Leave

• Accrual of up to 56 hours of paid sick leave per year.
• Unused sick leave rolls over annually until your sick bank reaches 480 hours.

Vested Vacation Hours

• Eligible to receive vacation hours on January 1st following your hire date.
• These hours will be vested and available for use in accordance with Company policies.

Non-Revenue/Space Available (NRSA) Travel Privileges

• NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of active service.

Leaves of Absence

• Eligible for various types of leave, including:
  • Medical Leave
  • Non-Medical Family Care Leave
  • Maternity and Paternity Leave
  • Personal Leave
• Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.

Compensation Details

• Contour offers a competitive salary based on your prior work experience.

Equal Employment Opportunity

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Accommodations

Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at [email protected].

Join Our Growing Team

Our rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.

Summary of Essential Duties

The IT Support Specialist position provides hands-on support for airport operations, aviation systems, cloud infrastructure, and emerging AI tools. This position will gain experience in real-world IT, automation, and AI integrations while directly impacting the operations of Contour.

Key Responsibilities

• Provide friendly, responsive IT support for end users across airport stations, hangars, and corporate offices.
• Diagnose and resolve hardware, software, peripheral, and network issues with attention to operational impact.
• Configure, deploy, and maintain laptops, desktops, and mobile devices in a Microsoft 365 / Azure Active Directory environment.
• Manage user onboarding and offboarding including account setup, access rights, group policy application, and license management.
• Support critical aviation systems including Quantum (MX/DCS), FOS/Portside, FL3XX, AirExpert, and company intranet resources.
• Assist with AI-powered tools, workflow automation, and integrations that improve productivity and operational efficiency.
• Support system integrations using APIs, automation tools, or cloud services.
• Maintain and troubleshoot VOIP systems, mobile devices, and network connectivity.
• Track, document, and resolve support requests using the IT Service Desk ticketing system.
• Collaborate with vendors and internal teams to resolve escalated issues with minimal operational disruption.
• Contribute to IT documentation, knowledge base articles, and process improvement initiatives.
• Provide after-hours or weekend support on a rotating or on-call basis as needed to support 24/7 flight operations.
• Perform other duties as assigned by leadership.

Work Environment

• Work occurs across airport stations, hangars, and corporate offices. The role may involve exposure to aircraft environments and operational areas.

• Must be at least 18 years of age.
• Strong organizational and troubleshooting skills
• Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions.
• Possess a valid driver’s license with a good driving record.
• Ability to read, write, speak, and understand English fluently; proficiency in Spanish is a plus but not required.
• High school diploma or GED certification preferred.
• Basic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required.
• Ability to type a minimum of 30 words per minute.
• Possess polished and professional interpersonal skills with a positive, customer-focused attitude.
• Strong leadership, organizational, and time management skills.
• Ability to effectively interact with a variety of personalities while maintaining a high level of professionalism.
• Skilled in coordinating multiple priorities, managing deadlines, and working efficiently in a fast-paced environment.
• Ability to handle interruptions and changing priorities with flexibility and a strong attention to detail.
• Self-motivated with the ability to motivate others.
• Ability to work independently and collaboratively as part of a team-oriented environment.
• Excellent written and verbal communication skills, delivered with professionalism and tact.
• Ability to pass a 10-year work history background check, as well as criminal history and fingerprint checks, as required by the TSA.
• Ability to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate.
• Must adhere to all safety regulations and work in a professional manner, complying with OSHA, EPA, state, and federal regulatory requirements.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft certifications.
• Experience supporting endpoint security tools such as SentinelOne.
• Familiarity with password management platforms such as Keeper.
• Experience supporting aviation systems like Quantum, FOS, Portside, MX Control.
• Experience with remote or distributed teams.
• Experience with automation tools, scripting, or API integrations.
• Exposure to AI platforms and AI-assisted workflow tools.

Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.