We're seeking a customer-focused IT Support Specialist to provide day-to-day technical support across our organization. In this role, you'll work with a variety of technologies, support clinical and administrative teams, and play a key role in maintaining reliable, secure, and efficient IT systems.
What You'll Do- Provide first-level support for hardware, software, network, and system-related issues
- Configure, deploy, image, and maintain computers, mobile devices, printers, and other technology equipment
- Troubleshoot and resolve end-user issues through the help desk ticketing system
- Create and manage user accounts, permissions, and system access
- Perform routine maintenance, software updates, endpoint patching, and equipment upgrades
- Support Vocera communication devices and related systems
- Maintain accurate inventory records and oversee IT asset lifecycle management
- Assist with onboarding by preparing equipment, user accounts, and technology orientation for new employees
- Support medical and clinical technology systems and integrations
- Assist with data security initiatives, compliance requirements, and disaster recovery activities
- Research and recommend technology improvements that enhance efficiency and user experience
- Participate in an on-call rotation to provide support as needed
- Associate's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered
- 2–5 years of experience in technical support, desktop support, or help desk environments
- Experience supporting Windows-based operating systems and Microsoft applications
- Working knowledge of computer hardware, software, networking, and endpoint management
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent customer service, communication, and interpersonal skills
- Ability to explain technical concepts to non-technical users
- Experience supporting healthcare or veterinary technology environments is a plus
- Relevant IT certifications are a plus
- Knowledge of IT security best practices preferred
We believe in supporting our team both professionally and personally. Our benefits include:
- Competitive pay: $25–$30 per hour
- Fully paid medical, dental, and long-term disability insurance
- Retirement plan with employer matching
- PTO
- Pet insurance stipend
- Employee appreciation events and recognition programs
- Professional development opportunities, training, and continuing education support
- Full-Time
- Monday - Friday 10am-6:30pm
- Participation in an on-call rotation is required
This position is based within a veterinary specialty hospital environment. Team members may occasionally be exposed to animal odors, noises, and bodily fluids while providing on-site technical support throughout the hospital.
If you're looking for an opportunity to apply your technical expertise in a meaningful healthcare environment while working alongside a supportive and collaborative team, we'd love to hear from you.
Apply today to join our Information Technology team!
Skills Required
- 2-5 years experience in technical support, desktop support, or help desk environments
- Experience supporting Windows-based operating systems and Microsoft applications
- Working knowledge of computer hardware, software, networking, and endpoint management
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent customer service, communication, and interpersonal skills
- Ability to explain technical concepts to non-technical users
- Participation in an on-call rotation
- Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience)
- Experience supporting healthcare or veterinary technology environments
- Relevant IT certifications
- Knowledge of IT security best practices
What We Do
Upstate Veterinary Specialties is a state-of-the-art veterinary hospital offering 24/7 emergency and critical care and board-certified specialty care to companion animals.
