The Role
Provide first-line IT support for hardware and software issues, troubleshoot and escalate incidents, maintain inventories and system documentation, perform maintenance, upgrades and backups, support IT projects and procurement research, and apply security controls and investigate suspected breaches.
Summary Generated by Built In
RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.
Duties & Responsibilities
- Acts as the routine contact point, receiving and handling requests for support in hardware and software issues
- Responds to a broad range of IT service requests for support by providing information to fulfill requests or enable resolution
- Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate
- Records details of all components that have been installed and removed
- Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues
- Contributes to creation of support documentation
- Carries out maintenance and upgrades to ensure current systems are updated and running smoothly.
- Supports research efforts in assessing needs and costs for upgrades or purchase of hardware, software or equipment.
- Support in executing IT developments (system modifications, updates, upgrades, migrations, etc.) according to established timeframes
- Applies and maintains specific security controls as required by organisational policy and local risk assessments.
- Supports investigation of suspected attacks and security breaches.
Qualifications
- Bachelor’s degree in technology or computer science
- 3 year experience in end-to-end IT management
- Proficiency and hands-on experience with implementing, configuring, and testing IT solutions
- Proficiency and hands-on experience in technical management of equipment, software and operational systems, including system performance monitoring and backup and recovery procedures
- Experience with Google Workspace preferred
- Highly customer-focused and able to provide a positive experience in conflict resolution
- Excellent communication skills and able to effectively convey messages or know-how to non-technical customers
- Highly dependable and responsive especially in urgent or time-sensitive situations
- Able to maintain high level of integrity and confidentiality
Join the mission!
Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.
Skills Required
- Bachelor's degree in technology or computer science
- 3 year experience in end-to-end IT management
- Proficiency and hands-on experience with implementing, configuring, and testing IT solutions
- Proficiency and hands-on experience in technical management of equipment, software and operational systems, including system performance monitoring and backup and recovery procedures
- Experience with Google Workspace
- Highly customer-focused and able to provide a positive experience in conflict resolution
- Excellent communication skills and able to effectively convey messages or know-how to non-technical customers
- Highly dependable and responsive especially in urgent or time-sensitive situations
- Able to maintain high level of integrity and confidentiality
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The Company
What We Do
Our mission is to accelerate internet for the Philippines. RISE provides the best possible internet service experience to customers and works to continually improve our internet service characteristics, including speed, reliability, and overall quality. We focus on providing high-quality, competently supported internet services to enterprise, government, and educational clients. Upgrade to RISE.
