AVI Foodsystems is looking for an energetic and optimistic team member to immediately hire to fill the role of Full-time IT Support Specialist at our Headquarters location in Warren, OH. This is not a remote position and is required to be on-site working Monday - Friday, dayshift.
Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.
The IT Support Specialist plays a critical role in assisting team members with procedural and operational challenges related to IT hardware, software, products, and services. This position requires a proactive approach to identifying and resolving recurring issues, with a strong emphasis on trend analysis and continuous improvement.
Working in close collaboration with Systems Administrators, Developers, and other IT personnel, the IT Support Specialist contributes to the development of long-term solutions aimed at reducing the frequency and impact of technical problems across the organization.
Major Duties and Responsibilities:Responsibilities include (but are not limited to):
All IT Support Responsibilities:- Provide technical support for over 350 local users and 1,700 remote users, ensuring seamless operations across diverse environments
- Document all issues, troubleshooting steps, and resolutions in real time using a centralized support ticketing system
- Maintain an accurate inventory of technology assets, including hardware, software, and licensing compliance
- Independently research and interpret user manuals to identify solutions for complex technical issues
- Prioritize, diagnose, and resolve hardware and software issues related to computers, printers, peripherals, and telecommunication equipment
- Offer expert support for Windows OS, Microsoft Office Suite, Active Directory, and various commercial and proprietary applications
- Manage and troubleshoot networked multifunction devices, including printing, scanning, and faxing capabilities
- Collaborate with vendor support teams such as Dell, HP, Xerox, Microsoft, Juniper, and specialized software providers
- Provide technical assistance for Point of Sale (POS) systems
- Conduct follow-ups on resolved tickets to ensure user satisfaction and issue closure
- Participate in structured cabling and wiring projects as needed
- Set up and support technology for presentations and meetings
- Strive to resolve issues on the first contact, minimizing the need for escalation
- Escalate unresolved or specialized issues to appropriate IT teams
- Perform software installations and upgrades on end-user devices
- Willing to travel up to 10%, including occasional overnight stays
- Conduct thorough analysis of support tickets to identify recurring patterns and root causes. Regularly present findings to management, along with actionable recommendations to permanently resolve or mitigate issues.
- Collaborate closely with IT teams and leadership to design and implement cost-effective, sustainable solutions for strategically significant challenges. Take an active role in the development and execution of these solutions where appropriate.
- Advocate for end users by prioritizing issues based on impact and severity, ensuring that resolutions align with the greatest overall benefit to the organization.
- Partner with management to establish and refine support procedures and guidelines, with a focus on enhancing service quality and operational efficiency.
- The role requires demonstrated experience in troubleshooting hardware, software, and network issues, or equivalent education and training. Prior customer service experience or training is highly advantageous.
- Strong interpersonal skills are essential. The individual must communicate with users in a respectful and effective manner, adapting their language to suit the user's technical proficiency—whether technical or non-technical—without sounding condescending.
- A minimum of three years in an IT support role within a corporate environment is required. Proven experience in resolving IT-related issues in a professional setting is essential.
- Demonstrates a proactive approach to learning and adapting to emerging technologies across multiple platforms
- Possesses excellent verbal and written communication skills for effective support via phone, in-person, and email
- Strong interpersonal skills with the ability to build positive working relationships
Benefits:
- A family culture and atmosphere
- Competitive compensation
- Health, dental, vision, and life insurance for full-time team members
- 401(k) with generous company match
- Paid vacations and holidays
- Immense training and growth opportunities
We conduct pre-employment drug testing. EOE
Skills Required
- On-site work Monday-Friday, dayshift at Warren, OH headquarters
- Minimum of three years in an IT support role within a corporate environment
- Demonstrated experience troubleshooting hardware, software, and network issues or equivalent education/training
- Experience supporting Windows OS, Microsoft Office Suite, and Active Directory
- Experience supporting Point of Sale (POS) systems and networked multifunction devices (printing/scanning/fax)
- Strong interpersonal and communication skills for phone, in-person, and email support
- Prior customer service experience or training
- Willingness to travel up to 10%, including occasional overnight stays
- Successful completion of pre-employment drug testing
What We Do
AVI Foodsystems is the largest family-owned and operated food and hospitality service provider in the United States. Founded in 1960, the company delivers comprehensive, high-quality food services, including customized dining, catering, vending, and coffee solutions. They serve a diverse range of clients across business, education, healthcare, and leisure sectors, focusing on fresh ingredients and exceptional service.
