IT Support Specialist
Salina, KS
Great Plains Manufacturing is seeking an experienced IT Support Specialist to provide helpdesk support for our user base, install and support PCs, laptops, printers, scanners, phones, troubleshoot systems and assist team members in supporting company technology.
This position typically works Monday through Friday from 8:00 a.m. to 5:00 p.m. Some day-travel to other facilities within Kansas is required. Occasional hours outside this schedule, including evenings or weekends, may be required for special projects.
This is an On-Site position in Salina, KS.
Remote work is not available for this role.
Primary Duties and Responsibilities:
- Provide helpdesk and technical support either by phone, remote access, or site visits
- Set up and support computers, printers, scanners, phones and other endpoint equipment for users
- Set up and support network equipment, wireless, video conferencing and telecommunication equipment
- Respond to IT issues; hardware maintenance, software, networking, etc.
- Evaluate connectivity issues, equipment, and software and hardware
- Install and configure appropriate software and functions according to specifications
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Maintain records/logs of repairs and fixes and maintenance schedule
- Monitors information technology department tasks and recommends quality improvement initiatives to the IT Operations Manager
- Consult with vendors and clients to integrate and update company technology
- Other duties may be assigned that require other qualifications, physical demands, and/or work environment
Preferred Skills and Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Information Management or related discipline; minimum two years’ related experience and/or training; or equivalent combination of education and experience
- Strong written and verbal communication skills
- Excellent time management and organizational skills
- Experience in Windows Server/virtual environment
- Candidates must be authorized to work in the United States without current or future employer sponsorship; this position is not eligible for visa sponsorship (including H-1B or candidates who will require sponsorship after OPT)
Great Plains Manufacturing, headquartered in Salina, KS, is a proud subsidiary of Kubota with more than 50 years as a Kansas leader in the design, engineering and manufacturing of agricultural implements, including seeding, tillage, and landscaping equipment. Our new Construction Equipment Division adds Kubota-branded skid steers, compact track loaders, and CE attachments, supported by Kubota Construction R&D Engineering in Salina. Operating in eight Kansas communities with multiple divisions, including Great Plains Ag; Land Pride; Great Plains International; and the Construction Equipment Division, we employ over 2,000 people and are committed to innovation and professional growth. If you are self-motivated, goal-oriented, and collaborative, explore open opportunities at www.WorkForGPM.com.
Skills Required
- On-site position in Salina, KS; remote work not available
- Authorized to work in the United States without employer sponsorship; position not eligible for visa sponsorship
- Provide helpdesk and technical support via phone, remote access, or site visits
- Set up and support computers, laptops, printers, scanners, phones and other endpoint equipment
- Set up and support network equipment, wireless, video conferencing and telecommunication equipment
- Minimum two years' related experience and/or training or equivalent combination of education and experience
- Bachelor's degree in Computer Science, Information Technology, Information Management or related discipline
- Experience in Windows Server / virtual environment
- Strong written and verbal communication skills
- Excellent time management and organizational skills
What We Do
Great Plains Ag, a division of Great Plains Mfg., Inc., has been a leader in seeding and tillage equipment since its inception in 1976. Based in Salina, Kansas, the company is a leading producer of grain drills, vertical tillage, hybrid tillage, planters, and compact drills.
