IT Support Specialist

The IT Support Specialist acts as a versatile point of contact for all IT-related topics, supporting our colleagues in system administrative tasks and establishing robust connections with external clients through API integrations.

This role requires a pragmatic problem-solver with a broad technical affinity who can seamlessly transition between operational tasks, employee support, and technical implementations.

Please note this is more of junior role and numerous years of experience is not required for this role.

• Knowledge of APIs and the inner workings of the internet
• Experience with Apple ecosystems is a plus
• Affinity with software development and debugging
  

• Strong problem-solving ability
• Proactive and self-driven
• Eager to learn and adaptable
• Detail-oriented and quality-focused
• The capability to work autonomously

• Strong communication skills (technical and non-technical)
• Empathetic and service-oriented toward colleagues
• Ability to work effectively with development, operations and business teams

What’s in it for you?

• Salary ranging between CAD
• 20 holidays per year
• Hybrid working
• Flexible working hours
• An open and inclusive culture that fosters personal growth and initiative
• Knowledge sessions hosted by internal and external experts
• Great lunch on Fridays to celebrate the weekend
• Employee Benefits Plan which includes Life Insurance, Accidental Death & Dismemberment, Extended Health Care, Dental and Dependent Life
• Provided equipment (Macbook, mouse/keyboard)
• Access to mental health support through OpenUp is offered anonymously and without cost
• The opportunity to work fully remotely for up to a month per year from a location of your choice

Excited? Wait until you see our cultural values!

✨ Trust – At Leads.io, we emphasize accountability and transparency, setting the foundation for genuine partnerships.

✨ Own it – Ownership entails having pride in both your work and yourself. We each aim to take a personal initiative in improving our business, so being the best version of yourself is the best-case scenario for us.

✨ Grow smart – Our vision is to become a global frontrunner in lead generation. We are committed to continually scaling our business whilst also growing as individuals in the process.

✨ Thrive as a team – We believe that teamwork is a key ingredient to obtaining outstanding results. While holding personal work ethics in high regard, we also encourage a working environment that is both social and more enjoyable through teamwork.

Our recruitment process is designed to ensure the best fit. It comprises a phone meeting to discuss qualifications, followed by two interviews for skills and cultural alignment. If successful, we will extend a formal offer. Upon acceptance, you'll embark on your exciting journey with Leads.io.

Ready for your new challenge? Apply now, and we will be in touch with you soon!