We are looking for a motivated and customer-focused IT Support Specialist to join our growing team in Bulgaria. In this role, you will provide second-tier remote IT support to end users, ensuring timely service restoration and effective problem resolution. You will work with a wide range of technologies while collaborating closely with Service Desk and IT Operations teams to deliver an excellent user experience.
This is an opportunity to deepen your technical expertise, contribute to continuous improvement initiatives, and support a dynamic, international environment.
As an IT Support Specialist, you will:
- Diagnose, recreate, and resolve user issues related to operating systems, applications, and network environments.
- Identify root causes of recurring problems and recommend system modifications to reduce future incidents.
- Escalate complex or high-impact issues to senior teams or management, providing clear documentation and status updates.
- Ensure compliance with established IT policies, procedures, and security standards.
- Propose creative, effective solutions to improve efficiency, productivity, and end-user satisfaction.
- Deliver end-user training and guidance when needed.
- Support and mentor less experienced Service Desk colleagues, sharing best practices in problem resolution and communication.
- Maintain strong working knowledge of the IT operating environment, tools, client applications, and Service Desk processes.
- Collaborate with IT Operations to ensure smooth service delivery across systems and applications.
- Perform additional duties as required to support business needs.
- Participate in occasional after-hours support, managed in compliance with Bulgarian labor legislation.
Required Qualifications & Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Hands-on experience supporting PC software in a networked environment (Microsoft operating systems, Office applications, email systems, etc.), or an equivalent combination of education and experience.
- Working knowledge of Microsoft server, workstation, and networking technologies (intermediate level).
- Understanding of industry standards and best practices for system and network administration.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Nice to Have
- Experience working in a shared services or international environment.
- Familiarity with ITSM tools and incident/problem/change management processes.
- A proactive mindset and passion for improving user experience.
- Work in a collaborative, international IT environment.
- Develop your technical and professional skills through exposure to diverse systems and challenges.
- Be part of a team that values knowledge sharing, continuous improvement, and innovation.
- Competitive compensation and benefits aligned with the Bulgarian market.
- Stable role with opportunities for growth within IT Operations or specialized technical paths.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Hands-on experience supporting PC software in a networked environment
- Working knowledge of Microsoft server, workstation, and networking technologies
- Strong verbal and written communication skills
IQVIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IQVIA and has not been reviewed or approved by IQVIA.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical/dental/vision plus programs like telemedicine, EAP resources, and additional insurance options. Feedback suggests the health offering is a meaningful part of the overall rewards package, though details can vary by location and plan design.
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Retirement Support — Retirement benefits include an employer match structure that supports employee contributions through a defined formula. This adds steady long-term value to total rewards beyond base salary.
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Leave & Time Off Breadth — Time off offerings include vacation/paid time off, holidays, and flexibility themes, with some roles described as having discretionary or unlimited time-off models. This can make the package feel more attractive even when cash compensation is viewed as only mid-range.
IQVIA Insights
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
