IT Support Specialist

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Established in 1980, Berkowitz Pollack Brant (BPB) is a certified public accounting firm with a longstanding presence in South Florida and New York. BPB has earned a strong reputation for delivering high-quality tax, assurance, and advisory services and has been consistently recognized among the top 100 accounting firms in the United States.

Effective January 1, 2026, BPB was acquired by and combined with Baker Tilly, a leading global advisory, tax, and assurance firm. During this transition period, the firm operates as Baker Tilly X Berkowitz Pollack Brant, Advisors + CPAs, reflecting our integration into Baker Tilly’s expansive national and global network, enhanced resources, and broad range of opportunities.

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients.

Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.  

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

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Position Overview

Our Managed Cyber Solutions (MCS) team is looking for an IT Support Specialist. This is an entry role in the MCS group which provides Outsourced IT (MSP) and Cybersecurity services to our clients. This role will get exposure to many technologies and provide a fast-paced opportunity to learn a lot.  An ideal candidate has a strong technical aptitude, at least 2 years of technology support or system administration experience, and is comfortable communicating with clients. The pace and demands in this environment are usually much greater than an "in-house IT" position. This person should be prompt and/or know the importance of communicating ETA's to clients. Most importantly, this person should be eager to learn and grow.

Position Responsibilities:

• Answer support calls
• Provide both remote and onsite client support
• Support a full range of technologies from endpoint, mobile, to server solutions.
• Document client networks
• Assist Sr. Engineers on projects
• Endpoint patch and vulnerability management
• Backup management
• Office 365 administration (Exchange, Intune, SharePoint)
• Security incident cleanup and remediation assistance
• Takes ownership of tasks and follows through to ensure complete resolution
• Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
• Ability to pay close attention to detail while performing technically detailed tasks
• Ability and willingness to recognize when it is necessary to ask for technical expertise from others on the team
• Ability to provide accurate time estimates for how long a task will take
• Ability to quickly learn new technologies using self-study materials and intuition
• Ability to articulate technical information clearly and simply to non-technical people
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
• Is self-motivated and can be self-directed when necessary
• Enjoys sharing information, supporting others, and working on a team to achieve team goals

Knowledge, Skills, and Abilities:

• Experience required with Windows and Mac desktop operating systems
• Experience with Office 365 and/or Google Workspace
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with routers and firewalls
• Understanding of Terminal Services and/or Citrix
• Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
• Understanding of DNS services
• Working Knowledge of Firewall Technologies such as: SonicWALL, Sophos, Fortinet or similar.
• Working Knowledge of Wireless Technologies

Credentials and Experience:

• Related technical experience of two to four years
• Eager to learn and be a sponge.

• Certifications such as MCITP, MCP, CCNA/CCDA/CCNP, A+, Project+, Network+, Security+ are a plus.
• PowerShell scripting or similar experience is a plus.

• Experience working for an MSP is a major plus.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!