IT Support Specialist

Position Summary

The IT Support Specialist is the first point of contact for technology support across good2grow's Auburndale Bottling Plant and Warehouse. This role owns the inbound help desk queue and handles day-to-day support for Windows 11, Microsoft 365, and the applications people rely on. It also manages the device and asset lifecycle, supports plant and facility technology, administers Active Directory and Microsoft 365 accounts and access, and supports food safety and FSSC 22000 compliance activities.

Key Skills Required

• Accountability: Takes personal responsibility for the quality and timeliness of work.
• Ethics & Integrity: Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
• Initiative: Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations.
• Teamwork: Promotes cooperation and commitment within a team to achieve goals and deliverables.

Primary Responsibilities and Essential Functions:

• Front line for all help desk requests by ticket, phone, Teams, or walk-up
• Troubleshoot Windows 11, Microsoft 365, and line-of-business applications
• Support printing, Intune devices, VPN, telephony, network, and security triage
• Own the inbound queue — categorize and prioritize every request
• Resolve what is in scope; escalate the rest with complete detail
• Meet published response and resolution targets; maintain how-to guides
• Order, receive, deploy, configure, and retire workstations and mobile devices
• Maintain asset records so inventory, warranty, and license data stay accurate
• Open manufacturer warranty cases and see repairs through to closure
• Support shop floor kiosks, label printers, and barcode scanners
• Administer access control and video — badging, credentials, doors, cameras
• Install and administer conference room AV, digital signage, and paging
• Active Directory password resets, unlocks, and account lifecycle changes
• Manage file share permissions and security group membership
• Document access changes for audit and compliance

Key Performance Indicators:

• Ticket quality — accurate categorization, documentation, and routing
• End user satisfaction — survey results and feedback on closed tickets
• Asset inventory accuracy — physical asset reconciles to the recorded inventory

Travel:

• Travel between the Auburndale and Winter Haven facilities a few times a month, periodically transporting IT equipment such as monitors and boxed hardware by personal vehicle.
• Mileage reimbursed at the current IRS standard rate
• No overnight or out-of-region travel required

Education/Experience

Required:

• High School diploma or GED required
• Working knowledge of Windows 11 and Microsoft Office in a business environment
• Basic understanding of networking and the tools used to troubleshoot connectivity issues, and comfortable working inside a PC or laptop for basic component replacement
• Valid driver's license, clean driving record, and reliable transportation
• Authorized to work in the United States without current or future visa sponsorship, and able to pass a background check and drug screening

Preferred:

• College-level coursework in a computer related field, or a CompTIA A+, MS-900, or similar certification (or progress toward one)
• Experience with any of the tools in use here — NinjaOne, Freshservice, PaperCut print management, Avigilon Alta Access and Alta Video (formerly Openpath), or Active Directory and Microsoft 365 administration
• Manufacturing, warehouse, or plant environment experience
• Basic PowerShell familiarity

About Us

good2grow® is a children’s beverage company headquartered in Atlanta, Georgia. Our mission is to use fun to help kids consume healthier products. And our commitment to this mission has made us a high-growth innovative beverage company, with a large, diverse, and ever-growing set of retail partners. We create better-for-you drinks that give both parents and kids a smile by combining great taste with tons of fun. We partner with some of the biggest names in entertainment including Disney, Universal Studios, Nickelodeon, Hasbro and so many more to top our products with 100s of all of their favorite characters. Our line of products includes snacks, juices, and flavored waters, so there’s something to make everybody smile.

Why join us?

good2grow Bottling offers a competitive benefits package, including Medical, Dental, Vision, 401(k) with company match, Health Savings Account, Flexible Spending Account, Long Term Disability, Life Insurance, 12 Paid Holidays, paid time off and sick time. We value our employees’ experience and the community around us. At good2grow®, you will be consistently challenged, and your opportunities will only be limited by your ambition!

Our Culture

Not only are our products fun, so is our organization! We are visionaries with a growth mindset, built on trust, integrity, and collaboration. Our goal is for every employee to feel empowered, valued, and part of the good2grow family. Our organization is dedicated to leveraging technology to make our work more efficient and to keep our workforce connected. We place value on hard work and pride by encouraging a culture that understands the importance of each individual’s unique contributions.