The Role
Who We Are
Founded in 2016, Rhombus is on a mission to make the world a safer place with our centralized platform that combines intelligent cameras, sensors, and AI analytics to help organizations improve safety and operations at scale. We have a solid product-market fit, customers love us, and our solution makes a profound impact and difference in the world.
Rhombus was created by industry veterans and is also backed by incredible investors who believe in transforming the world of physical security with enterprise-grade technology that's accessible to any organization.
Who You Are
Here at Rhombus, everyone plays a critical role in achieving our mission to make the world safer with simple, smart, and powerful physical security solutions. No matter what team you’re on, the work you do here makes a positive impact across the globe.
As an IT Support Specialist, you will be responsible for ensuring smooth day-to-day IT operations across the company. This role is hands-on and service-oriented, working closely with teams across Sales, Engineering, and Operations to resolve issues quickly and minimize downtime. The ideal candidate brings a strong foundation in IT fundamentals, along with solid troubleshooting and customer service skills to effectively support both technical and non-technical team members in a fast-paced environment.
What You'll Do
- Install, configure, and upgrade software and hardware components (Windows, Mac, and peripheral devices)
- Assist with basic network and endpoint administration (LAN/WAN, Wi-Fi, firewalls, antivirus, VPN)
- Support and maintain Rhombus’ internal computer networks, ensuring uptime and security
- Provide day-to-day technical support to employees (in-person and remote), troubleshooting IT-related issues
- Document common issues and educate employees on network security, system maintenance, and best practices for cybersecurity
- Manage user accounts across core business systems, including access, groups, and email support (mail flow, spam filtering, etc.)
- Regularly assess and evaluate IT systems to ensure optimal performance and alignment with company goals
- Follow and support data backup, recovery, and security best practices to maintain a reliable IT environment
- Perform light physical tasks such as installing cabling or equipment, including use of ladders and power tools when necessary
What We're Looking For
- 1–3 years of experience in an IT support or similar role, preferably in a SaaS or tech environment
- Degree in Computer Science, Information Technology, or related field
- User administration experience with cloud-based platforms and services (Google Workspace, Microsoft 365)
- Proficiency in managing Windows, MacOS, and Linux operating systems
- Familiarity with networking and endpoint security solutions (firewalls, antivirus, VPN)
- Working knowledge of core networking protocols (TCP/IP, DNS, DHCP) and troubleshooting tools
- Excellent verbal and written communication skills with a customer-focused, service-oriented approach
- Strong analytical and problem-solving skills with attention to detail
- Certifications such as CompTIA A+, Network+, or Azure Administrator are a plus
Location
This is an onsite position based in Sacramento, CA. Candidates must be able to commute to the office 5 days (Monday-Friday) per week.
Work Authorization
Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.
Compensation
Base Salary: $55,000 - $70,000
Additional forms of compensation, depending on the role, include discretionary bonuses, and equity in the company. Individual pay is determined based on the candidate's primary work/hiring location and additional factors, such as skills and experience, and relevant education, certifications, or training. Further details about compensation for the role can be discussed during the interview process.
Benefits
Competitive Salary & Equity Options
Flexible Schedule & Paid-Time Off
Excellent Healthcare Coverage
Generous Family Leave Policy
WFH & Workspace Supplies
Career Growth & Professional Development
Dog-Friendly Office & Pet Insurance
What We Value
Customers Come First: We're obsessed with improving our users' lives and constantly question how we can improve upon what already exists.
One Team: Innovating in the physical security industry can't be accomplished by just a single person, which is why we collaborate with exceptional individuals who inspire us to be our best.
Think Greater: We believe the best ideas can come from anywhere. We strive to create an open environment where individuals can contribute and make an impact.
Act with Integrity: We believe honest communication is key to success. We conduct business the way it should be - with high ethical standards and to always do what's right.
Rhombus is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We encourage applicants from all backgrounds and experiences to apply. We actively promote diversity, equity, and inclusion in our hiring practices and throughout our organization.
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The Company
What We Do
Our mission is to make the world safer with simple, smart, and powerful physical security solutions.
Rhombus is a customizable physical security platform that enables enterprise organizations to easily build a solution to meet their unique needs. Rhombus offers smart security cameras and sensors that seamlessly integrate with best-in-class solutions. With the Rhombus Platform, organizations can see, manage, and respond to critical events in real-time.
