IT Support Specialist

About Zeus Fire and Security

Zeus Fire and Security was established in 2022 to build a national network of fire protection and security providers recognized for execution excellence across a variety of service lines and end markets. Zeus addresses customers’ fire protection and security needs through a broad array of services from mission critical fire system installation, testing, and inspection to physical security system installation and video monitoring. Zeus was established with the purpose of partnering with industry-leading fire and security operators who are seeking a collaborative growth partner dedicated to inspiring and accelerating the long-term growth of business and team members. Zeus operates Alert Alarm and Security Resources Pacific of Hawaii, SMG Security of Illinois, national-account provider UAS, Independent Alarm of New Jersey, PASS Fire and Security of Missouri, Martin Systems of Wisconsin, Bayside Fire and Security and Absolute Security Group of Maryland, and Gallaher & Associates of Tennessee. For more information, please visit https://www.zeusfireandsecurity.com.

Role Overview 

The IT Support Specialist is critical in ensuring the smooth operation and optimization of our company's IT systems. This position involves advanced technical expertise, strategic decision-making, and leadership in providing exceptional support to end users. 

Key Responsibilities 

• Lead and oversee the diagnosis, troubleshooting, and resolution of complex internal inquiries and helpdesk tickets related to computer hardware, software, and systems maintenance. 
• Design and implement strategies for the installation, configuration, and upgrades of computer hardware and software, aligning with company technology standards and objectives. 
• Collaborate with cross-functional teams to identify root causes of technical issues and develop innovative solutions to enhance system performance and user experience. 
• Evaluate and prioritize support requests, ensuring proper escalation and resolution in alignment with established service level objectives. 
• Research and assess emerging technologies and advancements and proactively make suggestions to integrate them into our IT systems to drive efficiency and innovation. 
• Manage IT inventory, including procurement, deployment, and lifecycle management of hardware and software assets. 
• Develop and maintain comprehensive documentation of IT processes, procedures, and best practices. 
• Participate in strategic planning and decision-making processes to optimize IT infrastructure, security, and operations. 
• Collaborate with management to formulate and execute IT policies, ensuring compliance with industry standards and regulations. 
• Act as a subject matter expert in providing technical guidance to end users, including training on applications such as Outlook, Excel, and Word. 
• Oversee phone and network support to end users, addressing complex issues and ensuring efficient problem resolution. 
• Participate in on-call for emergency support. 
• Foster a culture of continuous improvement, innovation, and teamwork within the IT department. 
• Perform other duties as assigned to contribute to the overall success of the IT team and company. 

Qualifications 

• Bachelor’s Degree or equivalent work experience  
• A minimum of 2 years of desktop support experience or equivalent experience.  

EEOC Statement 

Zeus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.