Summary
The IT Support Specialist is responsible for ensuring the smooth operation of internal IT systems and providing technical support to end users. This role includes hardware and software maintenance, system administration, user support, and collaboration with global IT teams. The position may vary in scope from basic support tasks to advanced infrastructure management and project coordination.Job description
Key Responsibilities:
- Deploy, configure, and maintain end-user devices and peripherals.
- Provide first-line and second-line technical support for hardware, software, and network issues.
- Administer user accounts, access rights, and system configurations.
- Monitor system performance, backups, and security status.
- Support local and remote users through ticketing systems and direct communication.
- Maintain documentation and contribute to knowledge base updates.
- Coordinate with global IT teams on infrastructure and system-related tasks.
- Assist in IT asset management and procurement processes.
- Participate in IT projects, including system upgrades and process improvements.
- Ensure compliance with internal IT policies and standards.
- Provide support for conferencing and multimedia equipment.
- Troubleshoot and resolve issues related to telephony and connectivity.
- Perform routine maintenance and updates on servers and network components.
Requirements:
Education:
- Diploma or university-level education in IT, Computer Science, Engineering, or related field.
Experience:
- 2–6+ years of experience in IT support, system administration, or infrastructure management depending on seniority level.
Skills & Knowledge:
- Strong understanding of hardware and software troubleshooting.
- Basic to advanced knowledge of server and network administration.
- Familiarity with backup, monitoring, and remote support tools.
- Ability to document procedures and communicate technical information clearly.
- Experience with IT asset lifecycle management.
- Understanding of IT service delivery and support processes.
Personal Attributes:
- Strong problem-solving and analytical skills.
- Ability to work independently and manage time effectively.
- Customer-oriented mindset with good communication skills.
- Team player with adaptability and attention to detail.
- Willingness to learn and grow within the role.
Additional Information
- Travel: May be required occasionally (typically up to 5%).
- Confidentiality: Medium to high, depending on the role and access level.
#LI-PY1 #LI-Hybrid #associate
Benefits
Health & well-being- Comprehensive health insurance: Coverage that includes dental care, to keep you at your best
- Gym perks: Subsidized gym membership to release endorphins at one of Singapore’s premium gyms
- Team sprit & recognition: Regular cohesive, team-events that bring everyone together
- Time to recharge: Generous leave policies for vacations and all of life’s big moments
- Modern office perks: Award-winning facilities that recharges the body, mind and soul
- Centrally located: Located right in the heart of Singapore’s CBD, amidst greenery and mouth-watering food options
- Hybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workers
- Fuel your growth: Access to world-class learning platforms and development opportunities
Primary location
SingaporeAdditional locations
Time type
Full timeTop Skills
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages.
Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background.
And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it.
Put simply - when technology enables progress, ESET is here to protect it.
ESET - Progress. Protected.
Visit www.eset.com to learn more
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