This position is located in St Louis, MO and is a hybrid position with 3 days on site.
As the IT Support Specialist, you will:
- Monitor the Priority Queue in ServiceNow (SNOW) and respond promptly to high-impact incidents affecting USCG users, ensuring all actions meet defined Service Level Agreements (SLAs).
- Apply established solutions and technical knowledge to resolve a wide range of issues across diverse technologies within the USCG environment.
- Maintain detailed, accurate documentation of incidents, resolutions, and best practices to support knowledge sharing and service improvement.
- Troubleshoot, repair, and maintain telecommunications networks and related systems in accordance with USCG and organizational standards.
- Test new and existing software programs to ensure performance, reliability, and compliance with operational requirements.
- Follow standard escalation procedures to validate, troubleshoot, and coordinate resolution with higher-tier support teams when necessary.
- Active DoD Secret clearance
- Bachelor’s degree with 5-8 years (or commensurate experience)
- 8570 IAT II certification (i.e., Security+, CCNA-Security, CND, CySA+, GCSP, GSEC, SSCP)
- Proficiency with ServiceNow (SNOW) for ticketing, tracking, and documentation.
- Familiarity with Microsoft 365, Active Directory, and standard IT support tools/software.
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What We Do
GCyber was founded to create innovative information technology solutions for the federal, state, and commercial markets. GCyber engineers have provided professional services supporting the information technology industry for over 15 years. Along with our engineering staff, we have relationships with partners, vendors, and analysts who have specialized expertise in the federal market. GCyber’s broad experience, focus toward execution with measurable results, and commitment to innovation provide responsive and long-lasting solutions to our customers.
It is the mission of GCyber to always remain focused on our customer’s goals and improving their existing landscape. Our company accomplishes this by focusing on opportunities for innovation, while remaining mindful of industry successes and failures in the deployment of technologies. If your road map needs increasingly innovative solutions, GCyber can help you get there.
