IT Support Specialist

What you can expect

Seeking an IT Support Specialist for the San Jose office to provide technical assistance to employees, executives, and teams. Responsibilities include IT troubleshooting, executive and event technology support, local infrastructure management, and asset configuration. The role requires exceptional technical skills, a customer-focused approach, and adaptability in an agile, evolving settings and can manage competing priorities. Ideal candidates are proactive problem-solvers who streamline technology adoption and ensure seamless user experiences.

About the Team

Zoom's Information Technology team is dedicated to delivering customer happiness, enhancing business efficiency, and fostering agility through innovation, data insights, and automation. Our impact is evident in seamless user experiences, streamlining processes, and supporting Zoom's growth in communication and collaboration.

Responsibilities:

• Delivering personalized support, onsite IT support for employees, executives, and VIPs—including hardware, software, access, conferencing, and networking.

• Managing IT asset lifecycle management, Automation and Systems integration with VARs and ServiceNow.

• Supporting local events, all-hands, and high-profile meetings, ensuring seamless collaboration technology experiences.

• Partnering with Infrastructure, SRE, Security, Network and Engineering teams to resolve cross-functional issues and drive innovation in employee technology.

• Leading new hire IT onboarding, training sessions, and knowledge-sharing initiatives.

• Creating and maintain technical documentation, IT policies, and knowledge base content.

• Contributing to IT projects and process improvements.

• Identifying technology gaps and propose innovative solutions to improve productivity and security.

What we are looking for:

• Have BS or MS in Science, Engineering, IS, or equivalent experience.

• 12+ years of experience in IT Support, End-User Services, or related roles in a dynamic environment.

• Possess solid technical knowledge across Windows, macOS, networking, VPNs, endpoint security, identity & access management, and mobile device management

• Maintain troubleshooting, communication, and documentation skills with exposure to infrastructure automation and DevOps practices.

• Have experience supporting executives and VIPs with discretion, urgency, and professionalism.

• Have examples of enterprise use case with AI tools, LLM and Prompt Engineering.

• Have experience with Python scripting, Git, Terraform, and Ansible for automation and self-service solutions.

• Possess certifications or proven expertise in Information Technology Infrastructure Library, Six Sigma, project management, Okta, Workspace ONE, AWS/Google Cloud, or Zoom are a bonus.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.