Job Title: IT Support Specialist
Position Type: Full-Time / Contract / On-site
Location: Los Angeles, CA
Salary Range: $30-40/hour
Job Description:
We are seeking a hands-on and experienced IT Support Specialist to join our global IT operations team on a full-time contract, on-site basis. In this role, you will support end-user technology and infrastructure across warehouse and logistics functions. You’ll work closely with warehouse staff and cross-functional teams to ensure technology is up and running smoothly, particularly during onboarding and key operational periods.
This position offers the opportunity to contribute to the fast-paced environment of a globally expanding business, with a strong focus on real-time problem-solving and high-impact IT service delivery.
Technical Support & Operations
Provide Level 1/2 support for laptops, desktops, Zebra printers, mobile devices, and other hardware
Troubleshoot workstation, software, and logistics system issues
Support associates in day-to-day operations and use of warehouse tools
Document IT support procedures and contribute to knowledge base
Participate in scheduled support rotations as needed
Infrastructure & Network Support
Assist in maintaining secure, reliable local network infrastructure (LAN, Wi-Fi, VPN)
Perform basic configuration and troubleshooting of switches, routers, and wireless access points
Coordinate with other IT teams for system escalations and infrastructure needs
Security & Maintenance
Ensure compliance with IT security and operational protocols
Support device updates, system patching, and access control policies
Conduct regular equipment checks and assist with inventory tracking
Requirements:
Bachelor’s in Computer Science or related field; Master’s a plus.
4+ years in IT support/infrastructure roles in enterprise or logistics settings.
Solid knowledge of ITIL processes (Incident, Change, Problem, and Service Level Management).
Hands-on experience with Agile/Scrum methodologies.
Mandarin proficiency required, as support tickets and end users are mandarin speakers.
About Us:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also ensure that all applicants have access to accommodations throughout the hiring process. Learn more at https://intelliprogroup.com
Compensation:
The compensation offered will depend on various factors, including location, experience, education, and job-related skills. This role includes a competitive base salary, bonus, equity, and a comprehensive benefits package, subject to eligibility.
Top Skills
What We Do
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more.
Besides our established IT services, our new business now is quickly extending to one-stop HR Solution Services, including Oversea Branch Setup Consulting, Compensation & Benefits Policy Consulting, Payroll Management Service, Talent Recruiting, and Employer Branding to satisfy our clients’ fast business expansion requirement.
We have built our business on our company-wide commitment to continually overdeliver on the high expectations of our clients, employees, and business partners. The secret to our success is that our unified team works harder, faster, smarter, and more collaboratively than anyone else in the talent acquisition business. In addition to the immense talent and proprietary technology, IntelliPro Group is proud to offer continual professional development and extraordinary benefits to both consultants and full-time employees.
