IT Support Specialist

Who We Are: CBORD and Transact have come together as industry leaders in integrated technology solutions, powering housing, access, foodservice, nutrition, eCommerce, card systems, and innovative payment, mobile credential, and commerce solutions. Our technology supports K-12 and higher education, healthcare, senior living, and business campuses, creating connected campus experiences that simplify operations and enhance lives. With a mobile-centric ecosystem and partnerships with over 1,750 institutions, we are dedicated to improving the student experience across all aspects of campus life.

We are currently searching for qualified candidates for IT Support Specialist. Please see the details for the position below.

Title: IT Support Specialist

Location: The IT Support Specialist will assist the Information Technologies team with tasks related to end user technical support and troubleshooting. This includes workstation builds, Office365 administration, printing, telecommunications, and amazing customer service.

Job Description:

• Provide excellent customer service that minimizes downtime or eliminates inconvenience for Transact + CBORD associates with approved hardware and 3rd party software products
• Escalate issues to immediate Manager, Systems Engineers, or Information Security as necessary – providing proper documentation of actions taken prior to escalation
• Provide support consistent with corporate policies including but not limited to: user support, printer management, user account administration, and disk space management
• Assist with the managing of our company-wide E-mail system (Microsoft Office 365)
• Assist with imaging and deploying workstations of both Microsoft Windows and Mac OS
• Design and present basic to advanced training classes on various software for Transact + CBORD employees
• Document IT Support Services procedures and run books
• Document activities and solutions in our ticketing system

Qualifications:

• Minimum High School diploma preferred
• 1-3 years of experience in relevant industry preferred
• Working knowledge of Microsoft Windows desktop operating systems
• Working knowledge of Microsoft Active Directory
• Working knowledge of Apple MacBook and MacOS
• Working knowledge of Microsoft Office 365 and Microsoft Office
• Hands-on experience with PC maintenance
• Experience with system management solutions, OS deployment tools, and full disk encryption tools a plus.

Other Requirements:

• Strong customer service skills
• Good writing and communication skills
• Good human relations and interpersonal skills
• Good time management, decision-making, and organization skills
• Good ability to multi-task and change tasks and focus, as needed
• Self-directed with ability to meet deadlines and quality expectations
• Must be able to lift 50 pounds unassisted
• Occasional local travel may be required
• Position requires a high level of thoroughness and accuracy

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Transact + CBORD is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.

As of Aug. 20, 2024, Transact and CBORD have merged to drive innovation and operational excellence across education, healthcare, and corporate markets. You can read more about the merger here: Transact News or CBORD Newsroom.

This position will be responsible for the handling of PHI (personal health information) and/or other types of SPI (sensitive personal information) and will be expected to comply with all applicable laws and internal policies with regards to handling of PHI/SPI.

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