IT Support Specialist

Who We Are

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

We are feeding the world’s curiosity!

​​​​​​​This is a key role within our IT Support team, reporting to the IT Manager and working closely with the global support team providing remote support to our internal users. You will be managing the London office and tasks such as provisioning, de-provisioning of IT assets, managing meeting rooms, equipments and also a part of IT projects.

What you will do:

• Provide technical support and assistance to end-users, both remotely and on-site, by diagnosing and resolving complex hardware, software (including Windows & Mac OS), and network issues.
• Act as a subject matter expert for Slack and Intune.
• Manage IT Assets stock and co-ordinate with logistics for shipping and retrieving assets timely.
• Maintain Office equipments like video conference equipment, printers and network equipment to ensure these are working flawlessly without interruption
• Manage and prioritize multiple support requests, ensuring adherence to service level agreements (SLAs) and delivering exceptional customer service.
• Assist in the support, deployment, configuration, and maintenance of IT infrastructure, network devices, and workstations.
• Participate in IT projects and initiatives, such as system upgrades, migrations, and implementations, ensuring smooth transitions and minimal disruption to users.
• Maintain accurate records of support activities, including incident reports, resolutions, and documentation of technical procedures.
• Provide technical knowledge around our internal systems & record videos on trending issues periodically
• Document procedures and solutions, and constantly maintain and improve the knowledge base, both for IT internal use and for the Cint employees.
• Provisioning and de-provisioning accounts and devices for the users.
• Contribute to a continuous improvement culture and associated processes to ensure support needs reduce over time.

• Solid experience in providing technical support, with a focus on troubleshooting complex IT issues.
• Experience with automating repetitive tasks to reduce manual efforts 
• Experience with a ticketing system (Service Cloud, Zendesk, Jira, etc.) 
• Being familiar with tools and environments like Office 365, Google, MDM (Intune preferred).
• Good understanding of Windows & Mac OS systems, networking, hardware and software.
• Basic knowledge of ITIL process (Incident, Service Request and Change Management) and IT Security.
• Ability to work independently, prioritize tasks, and maintain attention to details in a fast-paced environment.
• Proactive and positive attitude.
• Eager to learn.

• This position is a full-time position with a hybrid model, meaning minimum 3 days in the office in London. 

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• We’re pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We’re accountable for our work and actions
• Excellence comes as standard
• We’re open, honest and kind, always.

We are caring

• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

More About Cint

We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth.

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)