IT Support Specialist

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our, collaborative, and flexible working environment. Our organizational ambition centers around creating workplaces that foster equity, diversity, inclusion and belonging across all aspects of our business. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Job Purpose:

The IT and Cyber Support Specialist will be responsible for managing and securing the factory's IT infrastructure and operational technology (OT) systems. This role ensures the seamless operation of IT services and the implementation of robust cyber security measures to protect digital assets from threats.

Key Responsibilities:

- IT Infrastructure Management:
  - Install, configure, and maintain IT hardware and software systems.
  - Manage data networks, including LAN/WAN, and ensure reliable connectivity.
  - Provide technical support and troubleshooting for factory IT systems.

- Cyber Security:
  - Implement and manage OT security processes, solutions, and controls.
  - Conduct regular security assessments and audits to identify vulnerabilities.
  - Develop and enforce cyber security policies and procedures in compliance with industry standards.

- Collaboration and Support:
  - Work closely with IT, Information Security, Electrical and Mechanical Maintenance, Operations, Safety, and Quality Assurance teams.
  - Provide guidance and support to site-based colleagues and third-party engineers.
  - Assist in the design and deployment of security solutions for digital factory projects.

- Documentation and Training:
  - Create and maintain detailed network diagrams and documentation.
  - Conduct training sessions for staff on IT and cyber security best practices.

- Low-Level Project Management:
  - Assist in planning and executing small-scale IT and cyber security projects.
  - Monitor project timelines and ensure milestones are met.
  - Coordinate with internal teams and external vendors to ensure project deliverables are achieved.

Preferred Qualifications:

- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT infrastructure management and cyber security.
- Strong knowledge of network protocols, firewalls, and security technologies.
- Ability to produce technical documentation and network diagrams.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.

Leadership

· You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

· As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

· Critical SOL (Standards of Leadership) Behaviors

o PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

o PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

o CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

o PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

o AGILITY: Explores the world around them, continually learning and developing their skills.

What We Can Offer You

Unilever at a Glance | Working at Unilever | Powering our Purpose | Planet & Society | Unilever’s Brands | Unilever on LinkedIn | Strategy | Unilever | Diversity, Equity & Inclusion | Careers at Unilever |  Benefits, Learning, & Wellbeing | Latest News About Unilever  #WC123

Pay: The pay range for this position is $86,080 to $129,120. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

Bonus: This position is bonus eligible.

Long-Term Incentive (LTI): This position is LTI eligible.

Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

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Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other characteristic protected by local, state, or federal law and will not be discriminated against on the basis of disability. 

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination is Illegal and Pay Transparency Non discrimination Provision.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [email protected]. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.