IT Support Specialist

RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.

We’re looking for a service-minded and tech-savvy IT Support Specialist to join our growing IT Operations team in Stockholm. In this role, you’ll provide day-to-day technical support to local and remote users across the Nordics, contribute to office IT operations, and help ensure smooth digital experiences through modern support channels such as chat, ticketing systems, and self-service tools. 

You’ll be part of a global team with headquarters in Helsinki, collaborating with colleagues across multiple locations and time zones. This role suits someone with 1–2 years of IT support experience, a passion for solving problems, and an eye for delivering exceptional end-user experiences. 

What you will be doing:

User Support & Troubleshooting 

• Deliver first-level support for hardware, software, access, and network issues — both on-site and remotely
• Guide users clearly and confidently through solutions, with a friendly and approachable communication style
• Handle tickets related to:
• Device issues (laptops, printers, peripherals)
• • • macOS/Windows troubleshooting
    • System access requests
    • VPN and network connectivity
    • General IT problems submitted through support channels 

Support Channel Engagement 

• Respond to and manage user requests through modern support channels, including ticketing systems, chat, and email
• Contribute to optimizing workflows and improving user experiences across these channels
• Help maintain clear and user-friendly documentation and request categories 

Hardware & Software Setup 

• Configure and deploy new workstations and peripherals for new joiners and existing employees
• Install, update, and maintain software packages in compliance with licensing
• Track and manage local hardware inventory, including ordering and stock levels 

Collaboration & Vendor Coordination 

• Work closely with other IT Support Specialists, other information technology teams, and third-party vendors to resolve complex issues
• Support onboarding and offboarding processes, including emergency offboarding coordination
• Escalate unresolved issues when needed, ensuring follow-up and documentation 

We’re looking for:

• 1–2 years of experience in IT support, help desk, or a technical customer service role
• Relevant education or certifications in IT are a plus
• Strong interest in IT operations and delivering excellent user experiences
• Familiarity with Windows, macOS, Office 365, Jira Service Management, or similar platforms
• Clear communicator who can explain tech to non-tech users
• Positive, proactive attitude — you enjoy solving problems and making people’s day better
• Comfortable working independently and as part of a distributed team
• Able to work at the office (at least 3 days a week)
• Fluent in English and Swedish (spoken and written)

We we consider as an advantage:

• Experience working with Jira Service Management or similar ticketing systems
• Understanding of IT support workflows and user support best practices
• Basic knowledge of asset tracking and access request handling 

Our Stockholm Office 

RELEXians can be found around the world, but here we’re based in Stockholm. Our brand new office is central and offers a fantastic base to work or socialise; you can enjoy both in the same day with collaborative, supportive working and then wine tasting, yoga, ping pong, we have it all! Your future teammates enjoy the flexibility we’re known for and our calm, expert atmosphere where people come first. 

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. We actively listen to our community to continuously improve our offerings, ensuring they remain relevant and valuable as we design and update them.  

Key Benefits

• Comprehensive health and wellness initiatives
• Generous leave policies, including parental leave and paid time off, supporting both personal and professional priorities
• Be part of a supportive global team, where collaboration and continuous improvement are part of everyday life
• Play a key role in shaping and delivering high-quality IT support experiences
• Work in a hybrid environment with modern tools and a strong focus on usability, accessibility, and automation
• Opportunities to develop your technical skills, explore new tools, and grow your IT career 

Life at RELEX is defined by collaboration, respect, and flexibility. We believe in fostering a work environment where innovation thrives and everyone feels valued. Our teams work together to solve meaningful challenges, creating an inclusive culture that supports professional and personal growth. Whether you’re engaging with colleagues across the globe or finding your own work-life balance, life at RELEX is about making a difference while enjoying the journey. What difference will you make?

Be curious. Be RELEX – Apply today.