IT Support Specialist

Job Title: IT Support Specialist  

Employment Type: Full Time, 40 hours/week  

Reports to: Director of IT  

FLSA Status: Exempt 

Who We Are 

LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire, transform and equip people to build their personal impact in ways that glorify God. By annually producing 20+ events and providing financial education to thousands around the nation, we do just that.   

We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate one another, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company! 

Opportunity 

As an IT Support Specialist, you will play a crucial role in ensuring the smooth and efficient operation of our organization's information technology systems. This position offers an exciting opportunity for individuals passionate about technology, problem-solving, and customer service to launch their careers in the IT field. 

Responsibilities:  

• Provide first-level technical support to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues promptly and professionally.  

• Diagnose and troubleshoot technical problems, offering timely solutions and guidance to users.  

• Escalate complex issues to senior IT staff when necessary.  

• Assist in the setup, configuration, and maintenance of computer hardware, peripherals, and software applications.  

• Install, upgrade, and update software packages, ensuring proper functionality and compatibility.  

• Support basic network troubleshooting, including connectivity issues, router configurations, and wireless connectivity.  

• Assist with maintaining network security measures, such as firewall settings and antivirus software.  

• Provide basic training to users on software applications and technology best practices.  

• Create and update documentation, including user guides and knowledge base articles, to facilitate self-help and improve user experience.   

• Assist in maintaining an accurate inventory of hardware and software assets, including tracking warranties and licenses.  

• Assist in monitoring systems for performance and security, reporting any anomalies or potential issues to senior IT staff.  

• Collaborate with other IT team members on projects and tasks, contributing to a supportive and productive work environment. 

Qualifications: 

• A diploma or degree in Information Technology, Computer Science, or related field is preferred but not mandatory.  

• Basic understanding of computer hardware, software, and networking concepts.  

• Strong problem-solving skills and the ability to learn quickly in a fast-paced environment.  

• Excellent communication and interpersonal skills, with a customer-focused attitude.  

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).  

• Familiarity with operating systems (Windows, macOS, Linux) and basic troubleshooting techniques.  

• Ability to work well both independently and as part of a team. 

Benefits:  

• Health, Dental, Vision, Life, Holiday and Paid Time Off.  

• Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.   

• High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment.  

LIFE SURGE is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.