IT Support Specialist
Who are we and why this opportunity?
SparkCognition, Inc. delivers world-class AI solutions that allow a business to solve their most critical problems, empowering them to run a more sustainable, safer, and profitable business. Our award-winning AI solutions predict future outcomes, optimize processes, and prevent cyberattacks. We partner with the world’s industry leaders to analyze, optimize, and learn from data. We augment human intelligence, drive profitable growth, and achieve operational excellence.
Drive change and create a footprint. Learn more at: SparkCognition
Position Summary:
We are looking for an IT Support Specialist to help support SparkCognition’s corporate IT resources and end users. The ideal candidate has experience working within a ticket management system, handling employee onboarding and offboarding activities, and various other IT-related tasks. The position offers opportunities to continue growing by learning new technology and learning from experienced Engineers as we continue to build new solutions.
This role has two shifts: 3pm - 12am IST & 9am - 6pm IST
You Will:
- Provide Tier 1 end-user support, resolve help desk tickets, and assist in employee on/off-boarding
- Remote troubleshoot laptops, printers, & conference room equipment
- Update documentation procedures for common processes (on/off-boarding, conference room preparation, hardware purchases and inventory management)
- Shadow senior team members to continue learning technologies & common tasks
- Assist in the off-boarding process: Disable accounts, Google, Backup user home directories, rebuild machines, disable building access, and forward the email to the manager
- Work with Engineering and other department leaders to ensure their teams are supported
- Management of workstations including:
- Ensuring Filevault & Bitlocker encryption
- Ensuring Firewalls enabled
- Deploying OS updates/upgrades
- Remote support
- Hardware/software inventory restock
- Machine repairs
You'll Have:
- Experience supporting and installing PCs & Macs, software, and conference room equipment
- Strong troubleshooting and problem-solving skills
- Fundamental knowledge of Active Directory, Remote access tools, Public cloud, Networking, Google Workspace and Office 365
- Strong written and verbal communication skills
- Eager to learn, produces high-quality work, and self-driven personality
- 2+ years’ experience in an IT Support or Help Desk role
**A PLUS if you provide the link to your GitHub Website
SparkCognition is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.
SparkCognition prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
SparkCognition is committed to providing reasonable accommodations throughout the recruiting process. If you need a reasonable accommodation, please contact us to discuss how we can assist you.
