IT Support Specialist
Location: Alpharetta, GA (Onsite 4-5 days per week)
We are seeking an IT Support Specialist with 2-3 years of hands-on experience providing desktop and end-user support in a fast-paced environment. This role is responsible for configuring and deploying laptops for new hires, troubleshooting Windows-based systems, resolving password and account access issues, and providing technical support to employees both onsite and remotely.
Key Responsibilities:
- Configure, image, and ship laptops and equipment for new hires.
- Troubleshoot and resolve Windows operating system, hardware, software, and connectivity issues.
- Perform password resets and user account administration.
- Respond to and resolve IT support tickets in a timely manner.
- Provide technical support to end users onsite and remotely.
- Assist with workstation setup, hardware deployment, and general IT operations.
Requirements:
- 2-3 years of IT support, help desk, or desktop support experience.
- Strong troubleshooting skills in Windows environments.
- Experience with laptop imaging, provisioning, and hardware support.
- Excellent customer service and communication skills.
- Ability to work onsite in Alpharetta 4-5 days per week.
- Fully remote position within the United States.
- Opportunity to work with a recognized leader in IAM and cybersecurity services.
- Competitive compensation package including base salary and uncapped commission.
- Comprehensive benefits package.
- High-growth environment with significant opportunities for career advancement.
- Collaborative, customer-focused culture driven by innovation and excellence.
Skills Required
- 2-3 years of IT support, help desk, or desktop support experience
- Strong troubleshooting skills in Windows environments
- Experience with laptop imaging, provisioning, and hardware support
- Excellent customer service and communication skills
- Ability to work onsite in Alpharetta, Georgia 4-5 days per week
What We Do
Customers of all sizes globally rely on Simeio to help secure their organizations. An innovative and industry leader, Simeio offers professional services, Identity and Access Management (IAM) managed services and Identity as a Service (IDaaS). Its full range of services is powered by an industry-first IAM Virtualization Platform delivered via Simeio's Identity SOC. Simeio's Identity SOC is the first and only solution of its kind designed specifically to operate, monitor, and defend complex multi-vendor IAM infrastructures and deliver actionable business intelligence. Simeio's client base is expanding as interest in identity and access management and IT governance, risk and compliance grows across all sectors. Headquartered in Atlanta, Georgia, Simeio has operations in India, the United Kingdom, Europe, across North America, South America and Canada. We are a cutting-edge growing company with a strong dedication to our employees and their opportunity for growth and success. Simeio offers a state-of-the-art technology office with plans for continued growth and expansion. Our company culture is crucial to those driven for success with an entrepreneurial spirit, solution oriented, and individual contributors, as well as, team players.
