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We are looking for an IT Support Specialist who can work US hours. Our Software & Technology teams build scalable, reliable, and cutting-edge software to propel Spreetail to being a top e-commerce company. We are seeking motivated individuals who are passionate about learning new technologies and building software to build a monster e-commerce company. If you are looking for an environment that provides creative freedom, work-life balance, and meaningful relationships, keep scrolling down.
How you will achieve success:
- Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation, ensuring accuracy, consistency, and clear communication that supports efficient issue resolution.
- Demonstrate an approachable and empathetic demeanor when engaging with end users, creating a supportive environment that reduces frustration and builds trust.
- Practice active listening to fully understand user concerns, while keeping the broader technical and business context in mind to guide effective problem‑solving.
- Maintain a positive, solution‑focused mindset during daily interactions and challenging support scenarios, contributing to a professional and productive service experience.
- Collaborate effectively as both a team player and an independent contributor, adapting to shifting priorities and stepping in to support teammates when needed.
What experiences will help you in this role:
- 1-3 years of hands-on experience in Help Desk or technical support operations. Able to support US hours.
- Basic understanding of user and group administration principles, and productivity software environments (Microsoft 365, Google Workspace, etc.)
- Proficiency in device troubleshooting across laptops, desktops, peripherals, and mobile devices. Fundamental awareness of networking and security impact.
- Ability to triage and troubleshoot issues using a structured, methodical approach.
- Demonstrate professional, empathetic communication when supporting employees and team members alike.
Skills Required
- 1–3 years of hands-on experience in help desk or technical support operations
- Availability to work US hours
- Basic understanding of user and group administration principles
- Experience with productivity software environments such as Microsoft 365 or Google Workspace
- Ability to troubleshoot laptops, desktops, peripherals, and mobile devices
- Fundamental awareness of networking and security impacts
- Ability to triage and troubleshoot issues using a structured, methodical approach
- Professional and empathetic communication skills
- Available work-from-home setup
- Computer with at least a 4th-generation Intel i3 or equivalent processor and 4GB RAM
- Windows 10 or higher or Mac OS X operating system
- Two monitors
- Primary wired DSL, cable, or fiber internet connection with at least 10 Mbps
- PC headset
- HD webcam with at least 720p resolution
Spreetail Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Spreetail and has not been reviewed or approved by Spreetail.
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Healthcare Strength — Feedback suggests employee medical premiums are fully covered and health coverage is viewed as affordable and valuable. Employer-paid premiums, mental-health resources, telehealth, and dental/vision options are highlighted as meaningful benefits.
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Leave & Time Off Breadth — Feedback suggests salaried staff have untracked PTO while hourly employees receive substantial PTO, alongside paid parental leave and volunteer time. Generous time-off policies are described as a standout aspect of the package.
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Flexible Benefits — Feedback suggests eligible corporate employees can work remotely, in-office, or hybrid under a “Work Your Way” policy. Flexibility combined with wellness programs, home-office reimbursement, and donation matching adds practical value.
Spreetail Insights
What We Do
Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. Our ecommerce experts purchase products from world-class vendors, list these top brands on marketplace giants such as Amazon, Walmart, Target, and eBay, and fulfill orders with next-day speed. Our completely home-grown software helps us provide unmatched value to our vendor partners, channel partners, and the millions of customers we delight nationwide. Joining our team is a once-in-a-lifetime opportunity to build one of the fastest-growing ecommerce companies in history, while working in a culture that promotes intense results and meaningful relationships.
Why Work With Us
Spreetail offers the opportunity to stretch your skills, supporting you as you grow both personally & professionally, all while prioritizing our commitment to building lasting relationships. We’re always on the lookout for talented new team members to help us add new brands & channels. We’re building something big. The best news? You can join us.
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