Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.
IT Support Specialist
Position Overview
We are seeking an experienced IT Support Specialist to join our team. The ideal candidate has a strong passion for supporting end users and a proven track record in IT support. In this role, you will provide technical support to a diverse group of internal customers, from frontline employees to senior managers. You will help ensure the smooth operation of IT systems and equipment, with a focus on efficiency, professionalism, and service tailored to the needs of each user.
Why Join Us
If you are passionate about IT support and eager to build hands-on experience solving hardware, software, and application issues while delivering excellent customer service, we would love to hear from you.
Key Responsibilities
- Troubleshoot and resolve hardware and software issues for end users at all levels of the organization, including executives.
- Perform hardware imaging, device deployments, and application updates.
- Support Windows 10/11, Microsoft 365, and Exchange Online environments.
- Manage Active Directory objects, including users, groups, and computers.
- Deliver responsive support to remote users to keep them connected and productive.
- Document processes and contribute to user education, particularly for non-technical users.
- Manage and resolve IT tickets through Jira Service Management ticketing system.
Your Experience and Skills
- 4+ years of IT support experience, preferably in a corporate environment.
- Proficiency with Microsoft 365 and Active Directory.
- Familiarity with help desk tools and basic networking concepts.
- Advanced English speaking skills, fluent Spanish (Catalan is a big plus)
- Strong problem-solving, organizational, and communication skills, with the ability to work effectively across different user groups.
- A customer-focused, team-oriented approach, with experience supporting senior managers and executives.
- Availability to work on-site five days per week.
- Eligible to work legally in Spain (permanent residency/free access to the market).
Preferred Qualifications
- Experience with Microsoft Intune or Azure.
- Experience supporting users in a manufacturing environment.
- Experience with Jira.
Travel and Physical Requirements
- Travel: up to 5%.
- Ability to lift and move IT equipment as needed.
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Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.
Skills Required
- 4+ years of IT support experience, preferably in a corporate environment
- Proficiency with Microsoft 365 and Active Directory
- Familiarity with help desk tools and basic networking concepts
- Advanced English speaking skills
- Fluent Spanish
- Strong problem-solving, organizational, and communication skills
- Customer-focused, team-oriented approach and experience supporting senior managers and executives
- Availability to work onsite five days per week
- Eligible to work legally in Spain through permanent residency or free access to the market
- Experience with Microsoft Intune or Azure
- Experience supporting users in a manufacturing environment
- Experience with Jira
- Ability to lift and move IT equipment as needed
Novanta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Novanta and has not been reviewed or approved by Novanta.
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Healthcare Strength — Coverage is described as comprehensive, including medical, dental, vision, mental-health support, HSA/FSA options, telemedicine, and access to on-site clinics in select locations. Plan details indicate broad healthcare support across core needs.
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Leave & Time Off Breadth — Programs include flexible or unlimited time off for many professional roles and a separate PTO structure for non-exempt roles. Paid parental, family, and medical leave are highlighted as substantial in the U.S.
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Retirement Support — A strong 401(k) match with immediate vesting is emphasized. This structure provides meaningful employer support for long-term savings.
Novanta Insights
What We Do
Novanta delivers innovations that matter for its medical and advanced industrial OEM customers. If you have a passion for solving complex technical problems that lead to breakthrough performance and that enhance people's lives, come join our growing team. Here is a sample of the many exciting applications we serve: • Innovations that ensure the safety of patients and efficient workflows in hospitals using our novel RFID technology • Innovations in additive manufacturing, also known as 3-D metal printing, using our lightning fast lasers and laser beam steering sub-systems • Innovations in minimally invasive surgery using our highly reliable insufflators, pumps and visualization systems • Innovations in robotics and automation using our precision motors, encoders and drives for superior accuracy • Innovations in smartphone production using our fast, accurate lasers and laser beam steering equipment along with our precision motion systems The driving force behind our growth is the team of talented professionals who share our commitment to our values, and our passion for innovation and for our customers’ success. Novanta has deep expertise in precision medicine and manufacturing, medical solutions, and robotics and automation: Precision Medicine and Manufacturing: • Continuous wave, ultrafast and CO2 lasers, along with laser beam steering components and sub-systems Brands: ARGES, Cambridge Technology, Laser Quantum, Synrad Medical Solutions: Minimally Invasive Surgery: • Insufflators, pumps and disposable tube sets; medical visualization systems, video processing and wireless imaging Brands: NDS, Med X Change, Reach Technology, WOM Detection & Analysis: • RFID readers, machine vision solutions, barcode scanning, light and color measurement Brands: JADAK Robotics and Automation: • Motors, encoders, servo drives, air bearing systems and integrated mechatronic solutions Brands: ATI, Celera Motion (inc. Applimotion, Ingenia, MicroE, Zettlex, Westwind)
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