IT Support Specialist

Description

This is an in-office, non-remote position*

About Us: Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety.

At Haffner's, we're more than a company – we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across Massachusetts, New Hampshire, and Maine.

We go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our commitment to integrity and safety is unwavering; it's in everything we do. We prioritize building relationships and consistently doing the right thing.

Our culture thrives on growth, innovation, and excellence. As a part of our team, you'll contribute to our ongoing success, embracing the core values of "Fueled by Family," "Do the Right Thing," "Safety in Everything We Do” and “Be Resourceful.” Join us and be a part of a dynamic, forward-thinking organization that's shaping the future across diverse business markets.

Job Summary:

The IT Support Specialist provides technical assistance and support for hardware, software, and network systems across the organization. This role ensures timely resolution of technical issues, maintains IT infrastructure, and supports end-users to enable efficient business operations.

Essential Functions and Responsibilities:

• Provide responsive, high-quality support for hardware, software, and network issues.
• Configure and deploy workstations, accounts, and tools for new hires.
• Maintain and enhance IT infrastructure in collaboration with the IT team.
• Manage IT inventory and procurement processes.
• Document support activities and ensure compliance with IT policies and security standards.
• Prioritize and resolve incidents in accordance with service level agreements (SLAs).
• Report and escalate security incidents as necessary.

Expectations:

• Deliver exceptional customer service and maintain professionalism in all interactions.
• Adhere to company IT policies, security protocols, and compliance requirements.
• Demonstrate initiative, problem-solving skills, and the ability to work independently and collaboratively.
• Maintain accurate documentation of technical issues and resolutions.
• Support continuous improvement by identifying and recommending process enhancements.

Qualifications:

Required:

1. Minimum of 4 years of hands-on IT support experience.

2. Strong knowledge of Windows 11 Pro, Windows Server 2019, Active Directory, DNS/DHCP, and virtualization technologies.

3. Familiarity with networking, mobile device management, and technical documentation.

4. Excellent troubleshooting, communication, and customer service skills. 

Preferred:

1. Bachelor’s degree in information technology or related field.

2. Experience in multi-site environments and POS systems.

3. Prior experience working as Tier 2–3 support at an MSP. 

Compensation:

Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. For the purpose of this role, the salary opportunity is: PAY: $55,000 to $75,000 annually. 

Job Environment:

Work is performed in an office environment with occasional travel to company locations. This position requires regular standing, reaching, and lifting up to 50 pounds. Reasonable accommodations will be provided for individuals with disabilities.

The above statements are intended to describe the general nature and level of work being performed by the jobholder and are not to be an exhaustive list of all responsibilities, duties and skills required of the jobholder. 

Benefits:

• Employee Discount on gasoline, and residential propane and oil
• Medical, Dental, and Vision Insurance
• 401K Retirement Plan with Company Match
• Paid Time Off
• Employee discounts
• Company Paid Life Insurance and Optional Life Insurance
• Short-Term and Long-Term Disability
• Critical Illness and/or Accident Insurance

Haffner’s is committed to equal employment opportunity and providing reasonable accommodations to those with physical and/or mental disabilities. We value and encourage diversity and do not discriminate based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, or any other basis protected by federal, state, or local law. 

Haffner’s is committed to providing a safe work environment for all employees.