IT Support Engineer

Solarpro is part of Renalfa Solarpro Group GmbH, a Vienna-based clean energy and e-mobility investment group with a focus on renewable energy generation assets.
As a multi-technology integrator, Solarpro specializes in developing and delivering hybrid projects that combine photovoltaic (PV), wind, battery energy storage systems (BESS), and hydrogen solutions. With 17 years of experience and a team of more than 1,500 professionals, the company has designed, built, and integrated over 16 GW of solar capacity and more than 4 GWh of battery storage systems.
A recognized technology innovator, Solarpro leads in the design and digitalization of renewable energy projects, turning them into flexible and manageable assets that align with the dynamic energy market. The company’s expertise has been acknowledged internationally, winning the award for “Best EU Project under 100MW” for the first large-scale energy storage system in the region (55 MWh).
Driven by sustainability, Solarpro also invests in circular economy practices, advancing the recycling of PV modules and batteries to support the clean energy transition.

We are looking for a proactive and motivated IT Support Engineer to join our team. You will be the backbone of our daily operations, ensuring our team has the tools they need to succeed. This isn't just about closing tickets and resolving incidents; it’s about improving our systems, securing our data, and providing the best tech experience for everyone in the company.

Main responsibilities:

• Providing L1/L2 IT assistance to company employees for software or hardware issues and queries;
• Troubleshooting IT related incidents and problems;
• Maintain company IT assets – including setup and handover of hardware for new joiners, collecting equipment from leavers, replacement of broken hardware, etc;
• Manage information (files/folders/etc.) access as per company policies;
• Training end-users on hardware functionality and software programs;
• Monitoring hardware, software and system performance metrics;
• Updating computer software as well as upgrading hardware and systems;
• Ensure all devices are compliant with security policies, manage antivirus software, and assist with regular backups and patching activities.
• Documenting processes and activities;
• Keeping track of technological advancements and trends in IT support.

Your profile:

• Experience with Microsoft 365 / Office 365 support.
• Solid basic knowledge of networking concepts (TCP/IP, LAN/WAN) and hands-on experience in troubleshooting network and device connectivity issues using command-line tools.
• Experience with support of Windows operating systems.
• Excellent knowledge of computer hardware and methods for identifying and resolving hardware issues.
• Excellent organizational and communication skills with positive attitude.
• Ability to work effectively in a team and strong analytical thinking.
• High attention to details.
• Self-initiative and responsibility for the assigned tasks.
• Ability to work under pressure and flexibility in handling various cases.
• Proficiency in English.
  

Nice to have:

• Experience with Google Workspace;
• 2+ years of experience in a similar role;
  
• Experience with Microsoft Azure / Entra ID (user, group and access management);
• Experience with Microsoft Intune, including device enrolment and management of company-owned PCs, laptops and mobile devices; applying security and configuration policies;
• University degree or equivalent knowledge in the field of Information Technology.

We offer:

• A role in an international company implementing modern technologies and innovative solutions;
• Work in a fast-growing sector with a key role in green energy;
• A motivated team;
  
• Additional health insurance;
• Food vouchers;
• Extra day off for your birthday;
• Team building, conferences, sports, and other events;
• Company-paid training and courses;
• Reimbursement of transport costs;
• Reimbursement of child education costs;
• Reimbursement of well-being expenses;
• Employee referral bonus.

Equal Opportunity

Solarpro gives equal employment opportunities to all candidates and staff. No one will be discriminated against based on ethnicity, religion, age, sex, nationality, disability, sexual orientation, gender identity, or other protected traits. Applies to all stages of hiring and employment.

Data Handling & Privacy

Applicant data will be handled confidentially by Solarpro solely for recruitment purposes. Data won’t be shared with others unless required by law. Supplying data is voluntary. You may request access or correction by filing a written request.