Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.
We're hiring an IT Helpdesk Support Specialist to be the first point of contact for technology issues across our offices, terminals and remote staff. You'll resolve hardware, software, account and network problems quickly so drivers, dispatch and office teams stay moving. you'll resolve everyday hardware, software and account issues, set up laptops, systems and access for new hires, deliver IT orientation as part of onboarding, and manage offboarding when employees leave.
Responsibilities:
- Provide Tier 1/Tier 2 support by phone, email, chat and in person, resolving most issues on first contact.
- Log, prioritize and track tickets in the helpdesk system within agreed SLAs.
- Troubleshoot Windows/macOS devices, printers, mobile devices and peripherals.
- Manage user accounts, passwords, SSO and permissions in Okta, Active Directory / Entra ID and Microsoft 365, and enrol users in MFA (Okta Verify, Microsoft Authenticator).
- Onboard new hires (laptop setup, Outlook mailbox, Microsoft Teams, Okta apps) and offboard leavers by revoking access and recovering equipment.
- Diagnose basic network issues (Wi-Fi, VPN, DNS, DHCP) and escalate complex cases with clear notes.
- Maintain IT asset inventory and keep knowledge-base articles up to date.
Requirements
- 2–3 years in IT helpdesk, desktop support or a similar role.
- Diploma or degree in IT or a related field, or equivalent experience.
- Hands-on experience with Windows 10/11, macOS, Microsoft 365 (Outlook, Teams), Active Directory / Entra ID and Okta, including MFA setup.
- Experience with a ticketing system (e.g., ServiceNow, Jira Service Management, Freshservice).
- Solid networking fundamentals: TCP/IP, DNS, DHCP, VPN.
Benefits
- Competitive Salary
- Healthcare Benefit Package
- Career Growth
Skills Required
- 2-3 years of experience in IT helpdesk, desktop support, or a similar role
- Diploma or degree in IT or a related field, or equivalent experience
- Hands-on experience with Windows 10/11 and macOS
- Experience with Microsoft 365, including Outlook and Teams
- Experience with Active Directory or Entra ID
- Experience with Okta, including MFA setup
- Experience with a ticketing system such as ServiceNow, Jira Service Management, or Freshservice
- Solid networking fundamentals, including TCP/IP, DNS, DHCP, and VPN
What We Do
Charger Logistics' strives to offer the best client focused logistics solution. We start with flexibility. By offering various safe and efficient solutions for all product sizes, weights and sensitivities our limits are minimal. Additionally, our network, various locations throughout North America and fleet size allow us to offer our clients what they need every time. Charger Logistics was founded in the early 2000's and has grown by leaps and bounds since then. From owning a single truck to owning a fleet of over eight-hundred trucks, two-thousand trailers including reefers, dry vans, chassis, flat beds, step decks and more! A lot has changed however, our commitment to our clients will never change.
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