GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries, with a continuously expanding presence in new countries worldwide. We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers. GA Telesis Ecosystem™ is a vast global network spanning 54 locations in 30 countries on six continents. At GA Telesis, our core business is integrated aviation solutions, and our mission is customer success.
Reporting to the Director of Information Technology, our IT Helpdesk team is seeking an IT Support Specialist who takes initiative and is eager to learn new skills. Along with the team, this position supports the company and its employees in the efficient, safe, and productive use of technology in support of business goals. This position allows for a career path in administration or development. This role is based in Fort Lauderdale, FL.
**Important Notice:
Eligibility Requirement: Only U.S. Citizens or Permanent Residents will be considered for this position.
Responsibilities:
- Support service personnel in installation of hardware and peripheral components (monitors, keyboards, printers, and disk drives) on user's premises.
- Load specified software packages, such as operating systems, word processing, or spreadsheet programs into computers.
- Verify efficient and effective system operation through commands, observation, and feedback.
- Provide instructions to team members on the appropriate use and maintenance of equipment, software, and manuals.
- Respond to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
- Coordinate activities with helpdesk, network services, or other information systems groups.
- Refer major hardware problems to service personnel for correction.
Qualifications:
- Bachelor's degree, or combination of school with 1-2 years of experience in relevant role supporting multi-national or global organization.
- Must possess professional demeanor and composure to provide exceptional support.
- Demonstrate strong ability to communicate and collaborate with other team members.
- Experience with Office 365 and maintenance of Microsoft Windows.
- Experience with Quantum ERP, a plus.
Skills Required
- Bachelor's degree, or a combination of education and 1–2 years of relevant IT support experience
- Experience supporting a multinational or global organization
- Professional demeanor and composure when providing support
- Strong communication and collaboration skills
- Experience with Microsoft Office 365
- Experience maintaining Microsoft Windows
- Experience with Quantum ERP
- U.S. citizenship or permanent residency
What We Do
Headquartered in Fort Lauderdale, Florida, GA Telesis LLC is one of the world’s largest commercial aerospace firms with over $1.0 billion in assets under management. GA Telesis operates sales, leasing, distribution, and maintenance facilities in the United States, Canada, United Kingdom, Finland and China. Over the past twenty years, GA Telesis has emerged as a global leader in the aerospace industry. GA Telesis is uniquely positioned to deliver complete global solutions to companies seeking to gain competitive advantages in the industry. Our company is comprised of multiple integrated business units designed to maximize the value of commercial aircraft and engines throughout their entire useful life cycle. Our sales, distribution and maintenance facilities are strategically positioned around the globe and our dedicated professional team extensive relationships and industry experience enables us to execute our strategies. With the support of our independent shareholders, Tokyo Century Corporation and ANA Trading Corporation, GA Telesis has the unique ability to acquire, invest, co-invest and maximize the value of aerospace related assets and companies. GA Telesis offers the highest quality aircraft, engines, components, maintenance and solution-based services available. We have achieved the highest organizational accreditations, including ISO-9001, AS-9120, AS9110, EASO, FAA, EASA and CAAC certifications.
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