Who We Are
Vermeer equips customers doing important work around the world. We are global, driven by innovation and growing. The equipment we make manages natural resources, connects people and feeds and fuels communities. We live out a caring culture, we demonstrate agility, we keep a focus on customers and are stewards of our resources. These beliefs drive our culture, determine how we treat others and steer our business.
Work Shift
1 - First ShiftJob Summary
Are you the type of person who enjoys working with people and troubleshooting problems? In this role you will be responsible for working with Vermeer employees globally on computer use. We’re looking for an individual who can demonstrate the ability to solve problems while prioritizing issues.What You’ll Do
1. Provide customer service to customers and team members in a timely manner through multiple forms of communication including phone, email, instant messaging, in person, and ticket requests.
2. Create and escalate request tickets to document issues and resolutions.
3. Demonstrate problem-solving skills through troubleshooting, diagnostics, research, and documentation.
4. Work jointly with team members to prepare hardware for deployment by installing the appropriate hardware, software and peripherals for both PCs and Macs.
What We’re Looking For
- Associates Degree in Information Technology related field preferred; or equivalent combination of education and experience required.
- Knowledge of Active Directory.
- Detailed knowledge of Windows Operating Systems.
- Knowledge of Mac and Linux Operating Systems desired.
- Knowledge of computer hardware systems & components.
- Knowledge of Microsoft Office.
- Ability to monitor network lines and create patch cables.
Travel
- Occasional travel is expected of this position.
Work Location
ONSITE: A team member’s day-to-day work is best done on a Vermeer campus. If work content can be occasionally completed at an offsite location, discuss potential arrangements with your manager.Equal Opportunity Employer
At Vermeer Corporation, we believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions at (641) 621-8767 or at [email protected].
Interested? We’d love to get to know you.
Skills Required
- Associate degree in Information Technology or a related field
- Equivalent combination of education and experience
- Knowledge of Active Directory
- Detailed knowledge of Windows operating systems
- Knowledge of Mac and Linux operating systems
- Knowledge of computer hardware systems and components
- Knowledge of Microsoft Office
- Ability to monitor network lines and create patch cables
What We Do
Do More At Work, In Life, For Others As a leading manufacturer of agricultural and industrial equipment, Vermeer relies on a team of more than 3,500 strong making a real impact. Around the world, Vermeer team members are rolling up their sleeves to design, build and support tough yellow iron built for customers feeding and fueling their communities, managing natural resources and connecting people to the necessities of life. Headquartered in Pella, Iowa, U.S.A., Vermeer employs team members around the world, with regional offices in Brazil, the Netherlands and Singapore; additional manufacturing facilities in South Dakota and Tianjin; and more than 600 dealers located around the world. We’re not just proud of what we do, we’re proud of how we do it: we put others first, we build the best and we give back. Built upon a legacy of innovation and grit, Vermeer has continued to listen to and meet the needs of customers across the globe for more than 70 years. We are rooted in our 4P Philosophy – Principles, People, Product and Profit – and these are the core values that drive our culture, determine how we treat others and steer our business. Proud to be a family-owned and -operated company, Vermeer serves as a leading example of successful family business. Since 1948, Vermeer has built a strong foundation grounded in values and led by those in pursuit of progress and a heart for others. Our influence is real and felt around the world. Vermeer machines are made to equip our customers to do more across a diverse group of important markets including underground construction, surface mining, tree care, environmental and agricultural industries. The equipment we design, build and support helps make our world go. And our people are doing the same thing – moving their communities, industries and causes forward.
