About Abacum
Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions.
Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people across 30+ nationalities. Headquartered in New York, we have offices in Toronto and Barcelona. We’re trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, and hundreds more.
We have raised over $100m, closing in June 2025 our $60M Series B, led by Scale Venture Partners, with the strong participation of Cathay Innovation, Y Combinator, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch.
Our mission is ambitious and we can’t do it alone - join Abacum as we build the future of Business Planning!
About the role
You will be the person employees turn to when something in their tech stack stops working. That covers hardware, software, account access and connectivity for colleagues working in the Americas timezones, plus the systems underneath it all: device enrollment and patching, user accounts and permissions across JumpCloud, Google Workspace, Slack, Atlassian and Bitwarden, and the asset inventory that tracks every laptop, peripheral and licence. You will be the first dedicated IT support hire in the region, so you will also shape how the work gets documented and handed over.
Bringing this in house gives us tighter control over security and a noticeably better experience for colleagues, who get a named person rather than a ticket queue at arm's length. The role and budget are already approved, and you will work alongside the wider People team.
What you will do
Act as the first point of contact for employee IT issues across the Americas timezones, covering hardware, software, account access and connectivity.
Provision and deprovision accounts and devices for onboarding and offboarding, so new joiners are ready on day one and leavers lose access the moment they should.
Manage device enrollment, patching and compliance across the fleet.
Follow up on machines that drift out of policy rather than waiting for someone to report them.
Administer user access and permissions in JumpCloud, Google Workspace, Slack, Atlassian and Bitwarden, applying least-privilege defaults rather than copying whatever the last similar user had.
Translate technical issues into plain language for non-technical colleagues.
Document recurring issues and maintain the internal knowledge base and SOPs so common fixes become self-service.
Maintain the IT asset inventory for laptops, peripherals and licences, including shipping, returns and regional stock levels.
Support basic security hygiene, including password resets and MFA enrollment.
Escalate complex issues to your manager, the wider team or vendors, and stay with them until they are closed.
What you bring
Hands-on support experience: You have spent one to three years in an IT support, help desk or technical support role.
A clear explainer: You have strong communication skills and can walk a non-technical colleague through a technical issue without making them feel slow.
Comfortable with ambiguity: You work well in a fast-paced startup where the process may not exist yet, and you are happy to write the first version of it.
Fast learner: You pick up new tools and systems with minimal onboarding.
Tool fluency: You have worked with JumpCloud, Atlassian Jira, Slack and Google Workspace.
Cross-platform troubleshooter: You can handle basic troubleshooting across both macOS and Windows.
Fluent English: You can support colleagues and vendors in English day to day, in writing and on calls.
Bonus points
Experience with MDM or endpoint management beyond JumpCloud, such as Intune or Jamf.
Having set up or tidied up a ticketing workflow in Jira Service Management, rather than only working inside one someone else built.
Light scripting or automation to remove repetitive account and device tasks.
Benefits
Competitive compensation including equity package
Competitive vacation policy
Medical Insurance
L&D budget
Access to Meditopia (wellbeing platform)
Language courses (English / Spanish)
Our Values
Customer Obsession: We share the understanding that Abacum's sole purpose is to create value for customers and relentlessly deploy all creativity and energy to that end.
Audacious Ambition: We dream big and embrace discomfort. We assume risks, make on-time mistakes and learn how to methodically accomplish our goals.
Good People: We are self-reflective and praise diversity of thought. We don't justify the end with the means and know where to draw the line. We have fun every day.
Tough Love: We truly care for everyone in the team and embrace honest feedback and radical candor as ways to genuinely help each other.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Skills Required
- One to three years of experience in IT support, help desk, or technical support
- Strong communication skills and ability to explain technical issues to non-technical colleagues
- Ability to work effectively in a fast-paced startup with ambiguity
- Ability to learn new tools and systems with minimal onboarding
- Experience with JumpCloud, Atlassian Jira, Slack, and Google Workspace
- Basic troubleshooting experience across macOS and Windows
- Fluent English for written and verbal communication
- Experience with additional MDM or endpoint management tools such as Intune or Jamf
- Experience establishing or improving a Jira Service Management ticketing workflow
- Light scripting or automation for account and device tasks
Abacum Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Abacum and has not been reviewed or approved by Abacum.
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Healthcare Strength — Private medical, dental, and vision insurance plus mental-health support are explicitly listed on the careers page, with employer-verified health and dental coverage shown on Glassdoor. This establishes a robust core health offering for a growth-stage startup.
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Leave & Time Off Breadth — “Generous PTO,” sick leave, and paid holidays are highlighted in company materials and reflected in employer-verified benefit categories. This points to strong time-off fundamentals alongside flexibility.
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Equity Value & Accessibility — Compensation materials emphasize “meaningful equity,” and stock options are listed as employer-verified. Public role pages also reference standard equity structures, underscoring broad access to ownership.
Abacum Insights
What We Do
Abacum is the AI-native FP&A platform that automates, analyzes, and forecasts for strategic impact. End the spreadsheet struggle. Drive business results through the most scalable Financial Planning Solution We empower finance teams to: 👉Drive efficient growth with faster revenue forecasts, scenarios and headcount planning. 👉Free up time by automating Board decks and monthly performance and reforecasting reports. 👉Increase your time for analysis with all your operational and financial KPIs in one place, in real-time. 👉Drive budget owner accountability with structured workflows. Experience the power of automated FP&A with Abacum.
