The IT Specialist position uses IT knowledge and customer service skills to provide technical support and solve IT-related problems. This individual demonstrates desktop computer experience, good judgement, and initiative to support users and resolve their IT issues. The IT Specialist works well both as part of a team and independently, successfully completing complex tasks with only general guidance on assignments and solutions and meeting all deadlines.
WHERE YOU WIN
Medical, dental, and vision insurance
401(k) with company match
Paid time off
Employee vehicle purchase and service discounts
Career advancement opportunities within Winner Automotive Group
Supportive leadership and a team-focused culture
THE DAY TO DAY
Oversee the operations of the dealership-wide computer system and related peripherals
Coordinate with third-party vendors to monitor and maintain the network, directories, phone, and security systems
Install desktops, laptops, peripherals, and software for networked and standalone environments
Coordinate IT equipment installation and maintenance with department managers to minimize disruption
Detect, diagnose, and resolve desktop and laptop hardware/software issues
Analyze IT service requests and provide prompt, effective solutions
Conduct IT audits as assigned
Communicate clearly with users via phone, email, and in person
QualificationsTHE RIGHT FIT
Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
2–4 years of IT support or systems administration experience
Working knowledge of Windows desktop environments, networking fundamentals (TCP/IP, DNS, DHCP, VPN), and Active Directory
Strong hardware/software troubleshooting skills
CompTIA A+ or Network+ certification preferred
Excellent communication, customer service, and time-management skills
Ability to work independently, prioritize tasks, and meet deadlines
A self-motivated professional comfortable handling complex technical assignments with general guidance, who brings good judgment, initiative, and a customer-first mindset to every interaction.
Skills Required
- IT knowledge and customer service skills
- Desktop computer experience
- Ability to work independently on complex technical assignments
- Ability to diagnose and resolve hardware and software failures
- Effective verbal and written communication skills
