Hours: full-time (37.5 hours per week)
Location: Lynchburg VA, 24501
Position Summary
The IT Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.
Required Education and Experience
- High School Diploma / GED
- 2 years of relevant experience required. Two years of business computer experience preferred.
Related Knowledge, Skills and Abilities
Technical level knowledge of Windows operating system including XP, 7, and 8/8.1, Windows based desktop and laptop computers, Microsoft Office applications and other relevant software applications and equipment; Knowledge of customer service principles and practices; Ability to demonstrate proper phone etiquette; Ability to speak and write clearly and accurately; Effective listening skills; Willingness to co-operate with others and work to the greater good; Demonstrates a proactive approach and a professional, enthusiastic and positive attitude. Willing and available to work modified schedules (weekends, holiday, etc.) as required.
Ability to drive and must possess a valid driver's license. May be required to travel to different Horizon work sites during the day based on operational needs or provide admin support at other locations. Regular attendance at trainings and Horizon meetings may require travel to a variety of Horizon sites.
THE BEST BENEFITS FOR THOSE WHO TAKE CARE OF THE COMMUNITY
We’re proud to offer some of the best benefits options in Central Virginia. Participation in the Virginia Retirement System (VRS) is exclusively for public service workers in Virginia, while several options exist for life, health, dental, and vision insurance. Emphasis on work-life balance means a generous annual leave policy ensuring time for wellness with separate time allocated for sick leave and additionally for paid holidays. Stay active with Horizon’s annual wellness programs and various opportunities to interact with the community throughout the year. Horizon’s clinical sites are NHSC/HRSA approved for clinical student loan repayment, and qualify for both the Public Service Loan Forgiveness (PSLF) and the Behavioral Health State Loan Repayment (BHLRP) programs. If you are interested in continuing your education, working at Horizon qualifies you to receive discounts at some local universities.
To Apply – Please visit our online career center at https://www.horizonbh.org/careers/
Horizon Behavioral Health is an Equal Opportunity Employer (EOE).
Skills Required
- High school diploma or GED
- Two years of relevant experience
- Valid driver's license
- Ability and availability to work modified schedules, including weekends and holidays, as required
What We Do
Horizon Behavioral Health is the premier provider of mental health, substance use and intellectual disability services in Central Virginia. Horizon's mission is to support and promote the health, independence and self-worth of individuals and families in Central Virginia by providing a continuum of community-based treatment, prevention, early intervention, and aftercare services for persons affected by mental health, intellectual/development disabilities, substance use and co-occurring disorders. Horizon Behavioral Health is the primary public behavioral healthcare provider (community services board) in the Central Virginia area. Horizon Behavioral Health has proudly served Central Virginians since1969, now serving approximately 12,000 children and adults, annually.
.jpg){kind=logo}
