IT Support Specialist

Posted 2 Days Ago
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Bhopāl, Madhya Pradesh, IND
In-Office
Mid level
HR Tech • Professional Services • Software • Analytics • Business Intelligence • Consulting • Hospitality
AI-Powered Hospitality Software & Managed Payroll Solutions
The Role
Provides technical and product support for restaurant clients across multiple regions. Responsibilities include troubleshooting EPOS systems, integrations, APIs, SaaS applications, Microsoft 365, hardware, and endpoint issues; validating operational reports; investigating data discrepancies; deploying IT assets; documenting solutions; and collaborating with Product, Development, IT, and Operations teams. Requires rotational shifts and week-offs to support UAE, UK, and Australian customers.
Summary Generated by Built In
Job Description – IT Product Support Specialist
Location: Wenodo – Bhopal
Experience Required: 1–3+ Years
Employment Type: Full-time
About Wenodo:
At Wenodo, we deliver cutting-edge IT and business solutions to leading restaurant and hospitality brands across the UAE, UK, and Australia. We support global restaurant chains by ensuring seamless IT operations, EPOS integrations, business-critical reporting, and digital workflows. We are looking for an experienced IT Product Support Specialist to join our Bhopal support centre and become part of our growing global support team.

Role Overview:
As an IT Product Support Specialist, you will be responsible for providing technical and product support to our restaurant clients and internal teams across multiple regions. The role involves troubleshooting EPOS systems, supporting integrations, resolving application and Microsoft 365 issues, validating operational data, and ensuring smooth day-to-day business operations. This position requires excellent technical troubleshooting skills, strong communication, and the ability to work collaboratively with Product, Development, and Operations teams. As we continue to expand our global support coverage, the role will require participation in rotational shifts and rotational week-offs to support customers across the UAE, UK, and Australia.

Requirements
Required Skills & Qualifications:
• Bachelor's degree (preferred in IT, Computer Science, or a related field).
• 2–4 years of relevant IT/Product Support experience.
• Proficiency in Microsoft Excel, including advanced functions such as Pivot Tables, VLOOKUP/XLOOKUP, data validation, filtering, reporting, and basic formulas for data analysis and troubleshooting.
• Strong experience with EPOS systems (Toast, Syrve, Micros Simphony).
• Experience in troubleshooting integrations, APIs, or SaaS applications is preferred.
• Excellent verbal and written communication skills.
• Ability to support clients across different regions and time zones (UAE, UK, and Australia).
• Strong troubleshooting experience with Microsoft 365.
• Experience with hardware/software provisioning and endpoint support.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to work in rotational shifts and rotational week-offs based on business requirements.
• Fast learner with a positive, customer-focused attitude.

Key Responsibilities:
• Provide day-to-day technical support for restaurant chains across multiple regions, including the UAE, UK, and Australia. • Troubleshoot and manage EPOS systems such as Toast, Syrve, and Micros Simphony.
• Respond to client requests via email, calls, and remote support tools with professionalism and accuracy.
• Troubleshoot EPOS integrations, API connectivity, and data synchronization issues.
• Validate daily operational reports, investigate data discrepancies, and coordinate with internal teams to ensure data accuracy.
• Collaborate with internal IT and Development teams to resolve complex technical issues.
• Configure, deploy, and maintain laptops and IT assets for new and existing employees.
• Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and Excel.
• Document issues, maintain knowledge base articles, and contribute to continuous process improvements.
• Participate in rotational shifts and rotational week-offs to support business operations across multiple time zones, including the UAE, UK, and Australia.

Benefits
Why Join Wenodo?
• Be part of a global IT Support team serving leading restaurant brands across the UAE, UK, and Australia.
• Work with enterprise EPOS platforms and modern SaaS technologies.
• Collaborate closely with Product, Engineering, and Operations teams.
• Opportunities for continuous learning and career growth into senior technical and product support roles.
• Dynamic and collaborative work environment at our Bhopal office.

Skills Required

  • Bachelor's degree, preferably in IT, Computer Science, or a related field
  • 2-4 years of relevant IT or product support experience
  • Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, data validation, filtering, reporting, and basic formulas
  • Strong experience with EPOS systems, including Toast, Syrve, and Micros Simphony
  • Experience troubleshooting integrations, APIs, or SaaS applications
  • Excellent verbal and written communication skills
  • Ability to support clients across the UAE, UK, and Australia
  • Strong troubleshooting experience with Microsoft 365
  • Experience with hardware and software provisioning and endpoint support
  • Ability to manage multiple priorities in a fast-paced environment
  • Willingness to work rotational shifts and rotational week-offs
  • Fast learner with a positive, customer-focused attitude

Wenodo Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wenodo and has not been reviewed or approved by Wenodo.

  • Flexible Benefits Feedback suggests flexibility through remote or flexible hours is a noted plus in some comments. These arrangements are seen as meaningful benefits even where formal packages are not clearly detailed.

Wenodo Insights

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The Company
HQ: Banstead
249 Employees
Year Founded: 2020

What We Do

Wenodo is a hospitality technology and managed services company built specifically for restaurants, hotels, cafés, bars, and multi-site hospitality businesses. Combining technology, finance expertise, payroll services, workforce management, and operational consulting, Wenodo helps hospitality operators simplify complex operations and make smarter business decisions in real time. Founded with a vision to digitally transform hospitality operations, Wenodo brings together intelligent software and expert-led services into one connected ecosystem. From accounting and payroll to workforce management and analytics, businesses can manage their operations through integrated solutions designed around the real needs of hospitality teams. Today, Wenodo is trusted by 130+ customers across the UK and the Middle East, supporting businesses ranging from independent cafés and restaurants to growing hospitality groups. Over the last three years, the company has experienced exponential growth through co-innovated offerings built closely alongside hospitality operators. With 25+ partners and affiliates, Wenodo seamlessly integrates with leading EPOS, payroll, inventory, workforce, and operational platforms to create a more connected and efficient hospitality ecosystem. What sets Wenodo apart is its balance of technology and human expertise. Backed by a 75+ years combined talent pool across hospitality, accounting, operations, and technology, the team understands the challenges operators face daily and builds practical solutions that deliver real impact. From AI-powered analytics through Trakn to workforce management with Staflexx and fully managed finance and payroll services, Wenodo helps businesses improve visibility, streamline operations, reduce manual admin, and drive profitability. With a 99.9% customer success rate, Wenodo continues to help hospitality businesses operate with greater clarity, agility, and confidence in an industry that never stands still.

Why Work With Us

Wenodo is unique because we combine AI-powered technology with real hospitality expertise. We build smart products and deliver hands-on services that solve real business challenges. At Wenodo, you’ll work on meaningful solutions, collaborate with experts, and grow your career while making a real impact.

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