Qualis LLC is seeking an IT Support Specialist to provide technical support for enterprise IT systems supporting government and defense programs. The ideal candidate will possess strong troubleshooting skills, excellent customer service, and experience supporting Windows, macOS, and Linux endpoints. This individual will work closely with senior infrastructure support staff to deploy, maintain, and support enterprise technologies while ensuring a secure and reliable computing environment.
Essential Duties
- Provide Tier I and Tier II technical support for Windows, macOS, and Linux desktop and laptop systems.
- Install, configure, troubleshoot, and maintain desktop operating systems, applications, printers, and peripheral devices.
- Deploy and support laptops, desktops, mobile devices, and endpoint hardware.
- Assist users with Microsoft 365, Teams, Outlook, VPN connectivity, and collaboration tools.
- Create, modify, and troubleshoot Active Directory and Entra ID user accounts and permissions.
- Support Microsoft Intune and endpoint management platforms.
- Troubleshoot hardware, software, authentication, and network connectivity issues.
- Image, configure, and deploy new endpoint systems while maintaining asset inventory.
- Escalate complex issues to senior infrastructure and cybersecurity staff.
- Assist with endpoint security, MFA, encryption, and vulnerability remediation.
- Support employee onboarding/offboarding activities.
- Document incidents and resolutions within the ITSM platform.
- Participate in after-hours support or on-call rotation as required.
Required Qualifications
- Education
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related discipline preferred. Equivalent military or industry experience may be substituted
- Experience
- 2–5 years of enterprise IT support experience.
- Experience supporting Windows 10/11, macOS, and basic Linux systems.
- Experience with Microsoft 365, Active Directory, and Entra ID.
- Experience with endpoint deployment and management solutions.
- Basic knowledge of DNS, DHCP, TCP/IP, VPN, and Wi-Fi.
- Government/DoD experience preferred.
- Skill
- Windows 10/11; macOS; Linux; Microsoft 365; Active Directory; Entra ID; Intune; Endpoint Imaging; Hardware Support; Printer Support; Microsoft Teams; VPN; DNS/DHCP/TCP-IP; Customer Service; Documentation; Excellent communication; Team collaboration.
Preferred Qualifications:
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft 365 Certified: Modern Desktop Administrator Associate (or equivalent)
- ITIL Foundation
Benefits
Qualis LLC is committed to hiring and retaining a diverse and talented workforce who can contribute to the mission and vision of the Company. Our employees are our greatest asset and we promote a positive work environment, teamwork, professional growth, innovation, community involvement, flexible scheduling and a family-friendly work environment.
Equal Opportunity Employer/M/F/Vet/Disabled and a Participant in E-Verify
Skills Required
- 2-5 years of enterprise IT support experience
- Experience supporting Windows 10/11
- Experience supporting macOS
- Experience supporting basic Linux systems
- Experience with Microsoft 365
- Experience with Active Directory and Entra ID
- Experience with Microsoft Intune and endpoint management platforms
- Experience with endpoint deployment, imaging, and asset inventory
- Basic knowledge of DNS, DHCP, TCP/IP, VPN, and Wi-Fi
- Experience with Microsoft Teams and Outlook
- Hardware, printer, and peripheral troubleshooting skills
- Strong customer service, documentation, and communication skills
- Associate's or Bachelor's degree in IT, Computer Science, or related discipline (or equivalent experience)
- Government/DoD experience
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft 365 Certified: Modern Desktop Administrator Associate (or equivalent)
- ITIL Foundation
What We Do
Qualis LLC is a Small Business, headquartered in Huntsville, Alabama, with a 32-year history as a trusted Air Force, Space Force, Army, Joint DoD, Missile Defense Agency, NASA, and Navy partner. Qualis employees provide award-winning support to complex technical and engineering efforts, helping ensure critical technologies of our most critical programs, products, and systems are acquired, tested, and fully operational when fielded. Our qualifications are deeply rooted in the entire acquisition life cycle for highly complex ACAT I – III, Urgent Operational Needs, and Joint Urgent Operational Needs systems and components in support of the Warfighter, Homeland Defense, and Human Spaceflight. This includes a variety of land, sea, air and space platforms to include training systems for those platforms. Qualis is in key locations nationwide both CONUS and OCONUS meeting our customers requirements.
