As an IT Support Specialist, you will help oversee computer systems for Scorpion and offer support to all Scorpion users. You will provide internal assistance, working directly with employees who use the computer systems and ensure each team member is set up for success in their workstations.
In order to be successful in this role, you will need to be technologically savvy and enjoy assisting others. Strong customer service and communication skills, both written and verbal, are required to support users and keep the business running, all while delivering “next level” customer service.
What Your Success Will Look Like- Triage more complicated tickets and assign to Senior team members
- Identify, investigate, and resolve users’ problems with computer software and hardware.
- Field support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and workstation hardware along with troubleshooting audio conferencing systems.
- Consult with users to determine steps and procedures taken to identify and resolve the problem
- Apply knowledge of computer software, hardware, and procedures to solve problems
- Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
- Collaborate with other team members to research and resolve problems
- Arrange service by software or hardware vendors to repair or replace defective products
- Maintain knowledge of technology innovations and trends
- Maintain hardware inventory to ensure each location has available stock
- Ensure computers are built for new hires and swaps in a timely manner
- Provide Quality Control on new user accounts and laptop setups
- Provide testing to OS and Application patches
- Create and update documentation as needed.
- Duties as assigned by IT Manager
- Education
- Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field preferred, or an equivalent combination of education, technical training, certifications, and relevant work experience.
- Industry certifications such as CompTIA A+, Network+, Security+, Google IT Support Professional Certificate, or Microsoft Certified credentials are a plus.
- Demonstrated commitment to continuous learning and staying current with emerging technologies and IT best practices.
- Experience
- Approximately 1 year of experience in a help desk, technical support, IT support, or similar customer-facing technology role.
- Experience supporting Windows and/or macOS environments is a plus.
- Technical Skills
- Familiarity with Windows 10/11 and macOS.
- Working knowledge of Microsoft Active Directory.
- Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
- Familiarity with mobile operating systems, including iOS and Android.
- Basic knowledge of audio/visual and conference room technology.
- Ability to troubleshoot common hardware and software issues.
- Ability to explain technical concepts clearly to both technical and non-technical users.
- Ability to quickly learn and adapt to new hardware, software, and IT systems.
- Winning Mindset: When our clients win, we win.
- Genuine Care: We only succeed when we are truly invested in our clients and each other.
- Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives.
- Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
- Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.
- The base salary range is $55,000 (entry-level) - $60,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.
- The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.
We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy—today and tomorrow.
- 100% employer-paid medical, dental, and vision insurance
- Flexible paid time off, so you can rest, relax, and recharge away from work
- Paid parental leave
- Paid cell phone and service
- Remote office allowance
- Professional development and development courses
- Regular manager check-ins to drive performance and career growth through Lattice
Work Location & Flexibility
Scorpion supports a range of work arrangements, including in-office, hybrid, and remote roles. For positions designated as remote, employees who live within commuting distance of a Scorpion office may be asked to work from the office based on team needs, collaboration opportunities, or business priorities. Specific expectations will be discussed during the interview process.
Skills Required
- Approximately 1 year of experience in help desk, technical support, IT support, or similar customer-facing role.
- Familiarity with Windows 10/11 and macOS.
- Working knowledge of Microsoft Active Directory.
- Proficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams).
- Familiarity with mobile operating systems, including iOS and Android.
- Basic knowledge of audio/visual and conference room technology.
- Ability to troubleshoot common hardware and software issues and use diagnostic tools.
- Strong customer service and written/verbal communication skills.
- Ability to quickly learn and adapt to new hardware, software, and IT systems.
- Associate's or Bachelor's degree in IT, Computer Science, Information Systems, Cybersecurity, or related field, or equivalent combination of education/experience.
- Industry certifications such as CompTIA A+, Network+, Security+, Google IT Support, or Microsoft Certified credentials.
What We Do
At Scorpion Enterprises, we provide a wealth of knowledge to collaborate and build end-to-end strategies for our clients. We check Business Data, Audience Analytics, and Websites and Social Media statistics. With these data-driven insights in place, we form an effective strategy to ensure that our outreach plan goes a long way. We dive deep into understanding clients’ brands and companies to obtain and keep the clients’ customers satisfied. Every project is different, but they all start with one thing in common. We want to know everything: where the client started, where they want to go next, what they value, who their customers are and why they care about them. The only way to solve a problem is to understand it from every angle. Fortunately, we have a proven method to quench our insatiable curiosity. Our attention to detail is impressive too. We have a senior manager on board, fully responsible for delivering excellence in every way possible from beginning to end. Our plans cover some of the best locations, strategic timing, and compelling messages based on the clients’ potential customers.
