Description
Position Overview:
CUBRC is seeking a skilled IT Support Specialist to join our team located in Buffalo, NY to provide support for the corporate hybrid IT environment, including cloud-based systems (Azure, AWS), on-premises infrastructure, and end-user support.
The ideal candidate will have hands-on experience troubleshooting technical issues, managing cloud services in a Microsoft Azure Environment, and providing excellent support to all end users.
Key Responsibilities:
- Provide support for end-user issues related to hardware, software, and network systems.
- Manage and support cloud-based platforms and services to include Microsoft Azure and AWS.
- Administer and maintain on-premises systems in a mixed Windows/Linux environment, including Active Directory, file servers, and various network devices.
- Monitor and troubleshoot issues across cloud and on-premises infrastructure, ensuring availability and performance.
- Support identity and access management across multiple environments and locations.
- Respond to and resolve technical support requests in a timely and professional manner.
- Assist with system upgrades, patches, and deployments across cloud and on-prem environments.
- Document processes, configurations, and issue resolutions.
- Collaborate with other IT team members and technical departments on infrastructure projects and initiatives.
Requirements
Qualifications:
- 3–7 years of experience in IT support, systems administration, or similar roles.
- Experience supporting cloud platforms (preferably Microsoft Azure GCC-High and/or AWS).
- Working knowledge of Windows Server, Active Directory, and basic networking (DNS, DHCP, VPN, firewalls).
- Familiarity with virtualization technologies (VMware) and storage systems.
- Experience with Microsoft 365 administration and user support.
- Proficiency in troubleshooting desktop and mobile operating systems (Windows, Linux).
- Experience working with IT ticketing systems.
- Ability to work independently and manage multiple priorities in a dynamic environment.
- Strong communication and customer service skills.
Preferred (Not Required):
- Experience with scripting or automation.
- Knowledge of security best practices in hybrid environments.
Work Environment:
- Full-time, on-site
- May require occasional after-hours or weekend support for critical systems and maintenance.
- May require occasional travel between corporate facilities
Why CUBRC:
- 401(k) – No Waiting Period. 100% Vested on date of hire
- 3% company contribution in the first year of employment, company contribution increases over time. Employees are not required to contribute to the plan to receive CUBRC’s contribution.
- Health Insurance – No Waiting Period – competitive costs.
- Dental, Vision Insurance after 6 months – Employer paid benefit for employees and dependents.
- Life Insurance after 6 months – Employer paid benefit for the employee
- Generous paid time off, unlimited sick time and 9 paid holidays
- Free beverages and stocked beverage refrigerators for employees.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Skills Required
- 3-7 years of experience in IT support or systems administration
- Experience supporting cloud platforms (Microsoft Azure, preferably Azure GCC-High, and/or AWS)
- Working knowledge of Windows Server, Active Directory, DNS, DHCP, VPN, and firewalls
- Familiarity with virtualization technologies (VMware) and storage systems
- Experience with Microsoft 365 administration and user support
- Proficiency troubleshooting desktop and server operating systems (Windows, Linux)
- Experience working with IT ticketing systems
- Ability to work independently and manage multiple priorities; strong communication and customer service skills
- Experience with scripting or automation
- Knowledge of security best practices in hybrid environments
What We Do
Since CUBRC’s emergence in 1983, the company has grown from a small facilitator of research into a fully staffed, highly respected, scientifically crucial entity. While it is our mission to make a positive technological and economic impact on Western New York, the influences of our work stretch far beyond the WNY region by making significant technology contributions to our nation as a whole. The technologies and facilities of CUBRC date back to the late 1950s, playing a major role in the development and testing of NASA’s Gemini and Apollo space capsules, the U.S. Space Shuttle as well as many other vehicles that travel through Earth’s atmosphere at speeds much greater than that of sound. More recently, CUBRC has continued its pioneering work in the area of aeronautics by expanding and enhancing our Hypervelocity research facilities into a unique research and test capability, available nowhere else in the world. In 1988, CUBRC expanded our technology to reach beyond aeronautics. CUBRC has made tremendous contributions in defending our country against the effects of biological and chemical agents, improving clinical diagnostic instruments that test for diseases, helping to save lives on streets and highways, and helping people make critical decisions through the development of advanced information systems designed to provide crucial information extracted from massive, disparate sources of data. CUBRC offers exciting challenges where ideas and skills are valued and individual contributions are respected, recognized, and rewarded. Continually adapting and expanding, CUBRC remains invested in the power of technology, of first-rate facilities, and of innovative, highly motivated minds to impact and benefit all humankind.
