We’re proud to be recognized as one of USA TODAY’s Top Workplaces and to have earned the Best and Brightest Companies to Work For award eight years running. Founded in 1937, Advancial is one of the nation’s longest‑standing credit unions, committed to creating lasting value for our members through exceptional service, quality products, and innovative financial solutions.
At Advancial, we believe work should be meaningful and energizing. We’re a passionate, collaborative team that values creativity, positivity, and the drive to make a real impact. We work hard, we have fun, and we show up every day ready to support each other and the members we serve.
IT Support Specialist provides technical support through the IT Help Desk, resolving tickets and calls while maintaining credit union information systems in accordance with established policies and procedures.
What You’ll Do:Help Desk & Technical Support
- Manage Help Desk operations: answer calls, create tickets, resolve issues, and ensure timely closure
- Provide technical support and training to end users on hardware and software
Systems & Infrastructure
- Perform daily host system operations
- Set up and configure phones, email, and computers for users
- Install, troubleshoot, and repair desktops, laptops, and IT hardware
- Manage backup rotation and restore files as needed
- Test and install software updates, patches, and security fixes
Administration & Reporting
- Maintain accurate Help Desk and IT documentation
- Extract data and prepare management reports
- Order equipment, software, and supplies upon supervisor approval
- Research system enhancements as assigned
General
- Communicate system status and issues to supervisor
- Deliver projects on time, within scope and budget
- Perform other duties as assigned
RequirementsWhat You’ll Bring:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience.
Proficient in Microsoft Office Suite and general computer hardware/software with an understanding of state and federal laws related to IT compliance. Maintain software inventory and monitors licenses to ensure vendor agreement compliance.
What to Expect in Our Hiring Process:
- A quick phone screen to get to know you
- A Zoom interview with the team
- Short assessments to help us learn more about your strengths and work style
- An in‑person interview at our Remote Operations Center in Irving, Texas
- Once you’ve signed your offer letter, we’ll begin your background and credit check
Ready to join a winning team? Advancial is a place where careers grow, communities thrive, and your work truly matters. If you’re looking for an organization that invests in your development, respects your time, and recognizes the impact you make, you’ve found the right place.
This hybrid position offers an hourly rate of $30–38, commensurate with experience and education.
BenefitsWhat We Offer:
We provide comprehensive healthcare, life insurance, and 401(k) benefits—but that’s just the beginning.
Take Time for Life: Enjoy 11 company holidays and start with three weeks of vacation. You can also recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO—free for you and your loved ones, with only taxes to cover.
Retire with Confidence: We contribute to your 401(k) to help you build a secure financial future.
Care for Your Pets: Access affordable pet insurance with employer contributions, ensuring your furry family members are protected.
Invest in Your Growth: After one year, we cover 80% of your tuition so you can continue advancing your education and career.
Navigate Life’s Surprises: Our Advancial Life Rewards program reimburses up to $1,000 annually for unexpected expenses, because we know life doesn’t always go according to plan.
Skills Required
- Associate's degree or equivalent, or one year related experience and/or training, or equivalent combination
- Proficient in Microsoft Office Suite
- Experience with general computer hardware and software installation, troubleshooting, and repair
- Experience setting up and configuring phones, email, and computers for users
- Experience managing backup rotation and restoring files as needed
- Ability to test and install software updates, patches, and security fixes
- Experience maintaining Help Desk operations: answering calls, creating tickets, resolving issues, and documentation
- Understanding of state and federal laws related to IT compliance and monitoring software licenses
What We Do
With over $1.6 billion in assets and over 80 years of experience, Advancial is a full-service financial institution providing personal, convenient and innovative financial services to individuals and select group partners. Advancial's primary mission is to anticipate the needs of its members by providing timely, unbiased and intimate financial advice and a full array of technology-enabled products and services that deliver exceptional value. Advancial delivers financial security and the knowledge to help our clients plan and grow a successful financial future. A substantial investment is made into getting to know each individual in order to provide personalized financial solutions. For career opportunities visit advancial.org/About-Us/Careers Federally Insured by the NCUA. We conduct business in accordance with the Federal Fair Housing Law.
