Midi Health is the largest virtual care clinic for women in midlife navigating perimenopause, menopause, and other hormonal transitions. We combine expert clinicians, evidence-based protocols, and a modern technology platform to deliver care that has historically been underserved by the healthcare system. We're a fast-growing, mission-driven company building the infrastructure and products that define this new category of care.
The RoleWe are looking for a service-oriented IT Support Specialist to join our team. While technical aptitude is important, your ability to communicate with empathy and patience is paramount. You will be the "face" of our IT department, ensuring that our employees feel supported, heard, and empowered to do their best work.
If you are a problem-solver who takes pride in turning a frustrated user into a happy one, we want to hear from you.
Key Responsibilities- Be the First Line of Defense: Serve as the primary point of contact for incoming queries, prioritizing a high-touch, "white-glove" customer service experience.
- Translate "Tech" to "Human": Troubleshoot hardware and software issues, but more importantly, explain solutions to non-technical colleagues in clear, jargon-free language.
- Onboarding Experience: Create a welcoming Day 1 experience for new hires by ensuring their workstations, accounts, and software are set up perfectly before they arrive.
- Lifecycle Management: Manage inventory and procurement for equipment, handling the full lifecycle from purchasing for new hires to offboarding and reclaiming gear from departing users.
- Problem Solving: Diagnose and resolve issues with computer systems and software promptly while complying with our service standards.
- Knowledge Sharing: Document troubleshooting steps and resolutions to build a helpful knowledge base for both the IT team and the end-users.
- Collaborate & Secure: Work with the wider IT team to implement infrastructure improvements and ensure all users are following security protocols without hindering their productivity.
- Customer Obsession: Exceptional interpersonal skills. You must possess the ability to remain calm under pressure and de-escalate stressed users.
- Communication: Strong written and verbal communication skills are non-negotiable. You should be comfortable teaching people how to use technology.
- Experience: 2+ years of experience in a customer-facing role (e.g., IT Helpdesk, Client Services, Hospitality, or Customer Success).
- Autonomy: Ability to work independently in a fast-paced environment while knowing when to escalate complex issues.
- Problem Solving: A natural curiosity to figure out how things work and how to fix them when they break.
We are willing to train the right person, but familiarity with the following tools is a plus:
- Productivity & Collaboration: Google Workspace, Slack, Zoom, and Notion.
- Identity Management: JumpCloud.
- Specific Software: Experience supporting Athena.
- Hardware Environment: Comfort working with both PC (Windows) and Mac (macOS) hardware.
- Frameworks: Familiarity with ITIL framework or similar ticketing workflows.
- Education: Bachelor's degree in a related field OR equivalent combination of education and experience.
At Midi Health, we are committed to pay transparency and equity. The estimated salary range for this role is $75,000 - $85,000 per year, based on factors such as experience and skills. In addition to base salary, employees are eligible for a wide range of benefits and equity in the company,
We believe in fair and competitive compensation practices that align with our values of equity and inclusion. If you have any questions about how we determine pay, we’re happy to discuss further in the hiring process.
At this time, Midi Health is not able to sponsor or take over sponsorship of any employment visa (including H-1B, TN, or other work authorization). Applicants must be authorized to work in the U.S. without current or future visa sponsorship.
While you are waiting for us to review your resume, here is some fun content to check out.
Midi 2024 in Review
Women Leaders Invest in Midi
Patient Testimonials
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At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.
Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].
Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.
Please find our CCPA Privacy Notice for California Candidates here.
Skills Required
- Exceptional interpersonal skills and ability to de-escalate stressed users
- Strong written and verbal communication skills; ability to teach non-technical users
- 2+ years of experience in a customer-facing role (IT helpdesk, client services, hospitality, or customer success)
- Ability to work independently in a fast-paced environment and escalate complex issues appropriately
- Strong problem-solving curiosity and troubleshooting ability for computer systems and software
- Familiarity with Google Workspace, Slack, Zoom, and Notion
- Experience with identity management platform JumpCloud
- Experience supporting Athena
- Comfort supporting both Windows (PC) and macOS hardware
- Familiarity with ITIL framework or similar ticketing workflows
- Bachelor's degree in a related field or equivalent combination of education and experience
Midi Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Midi Health and has not been reviewed or approved by Midi Health.
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Equity Value & Accessibility — Equity is positioned as a meaningful part of the package, with multiple passages describing “strong equity grants” and equity-heavy total compensation in some roles. Equity upside is framed as a key offset when cash compensation is viewed as less competitive.
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Healthcare Strength — Medical, dental, and vision coverage is repeatedly described as comprehensive, including employer-covered premiums in some descriptions and women’s health-aligned services. Mental health support and menopause-specific care are also presented as part of the health offering.
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Leave & Time Off Breadth — Time-off benefits are described as flexible, including unlimited PTO and remote-first support such as equipment or home-office stipends. These elements are portrayed as improving overall rewards even when base pay is debated.
Midi Health Insights
What We Do
Meet Midi: The only virtual care platform focused on female midlife health. Our care is designed by world class experts in perimenopause, menopause, and more. Everything we do serves our mission—to help women feel strong and healthy through a critical chapter of their lives and careers. We take a holistic approach to improve the symptoms of midlife hormone change, based on every woman’s health history, lifestyle, and genetics. Our customized Care Plans include: - Prescription hormonal and non-hormonal medications (including HRT) - Lifestyle coaching and wellness therapies - Supplements and botanicals - Specialized care paths for cancer survivors and those at risk Midi visits and prescriptions are covered by most PPO insurance plans. We also integrate with employers and the entire benefits ecosystem to offer a fully-reimbursed medical program, because we believe great care should be accessible AND affordable.
