IT Support Specialist

We need hope-bringers and changemakers - because the work we all do matters. Join a team that shows up for each other as much as we show up for our clients. At Gaudenzia, your purpose fuels progress - for yourself and others.

Gaudenzia's Mission: Gaudenzia's Mission is to promote long-term recovery by providing comprehensive treatment and support to people with substance use disorder, co-occurring mental health disorders, and related conditions, regardless of individual circumstances.

The hours for this position are 8:00 am 5: pm (Some flexibility) and on call weekends - once every 2 months.  This is not a remote position.

Qualifications:

• 2+ years' experience working in an IT support function
• Extensive experience with Windows and mobile technologies
• Experience supporting Microsoft Office and Exchange/Outlook
• Computer imaging

Your responsibilities in this role may include:

The IT Support Specialist role is responsible for providing a successful and secure end-to-end solution for technology requests and for incoming issues from the Gaudenzia workforce and technology infrastructure, while ensuring Gaudenzia's assets remain secure and compliant throughout their lifecycle with technical and regulatory requirements.

As a member of the IT Team, this position will interact daily with employees, IT infrastructure, endpoint technology, as well as their IT functions, to deliver excellent IT services. This role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team, can successfully multi-task, is technically inclined, and thrives solving technical issues in a timely manner

• Desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment
• Managing customer service requests
• Fulfilling requests and resolving incidents within on a daily basis to ensure service-related issues are identified and resolved within timely fashion
• Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems

Skills, Knowledge, and Abilities

Skills:

• Technical writing, knowledge management, Incident Management, Problem Management, Change Management, and Critical thinking skills
• Experience with Remote desktop connections, Antivirus support, Backup and recovery, and Desktop performance monitoring and optimization

Abilities:

• Work with the following operating systems - Microsoft operating systems, Apple iOS, Android
• Remedy ITSM, ServiceNow, Salesforce, or similar workflow management tool(s)
• Microsoft Exchange online
• Microsoft Office 365 suite
• Video conferencing technologies, Polycom, Lifesize, Microsoft Teams
• Audio conferencing technologies * Video/audio streaming
• Remote and/or collaborative web technologies
• TCP/IP networking
• PowerShell * Active Directory
• Wireless technologies * VPN technologies
• PC, mobile, and network security
• Telecommunications * Printing technologies COR

What We Offer: Competitive Pay - Excellent Benefits - On The Job Training - Upward mobility - Educational assistance to help you grow with us in this life saving field!

For more details please visit out website: https://www.gaudenzia.org/careers/

Our Operating Principles: We, as members of the Gaudenzia Team, are committed to these principles. They guide the way we perform Gaudenzia business, every day.

• We hold client care as our top priority.
• We assume good intentions.
• We are present, we connect, & we communicate with transparency, dignity, and respect.
• We make data-driven decisions with courage, challenge the status quo, find innovative ways to grow Gaudenzia & each other.
• We support each other publicly & privately in all circumstances.
• We provide & accept constructive, honest, respectful, and timely feedback with an open mind & without personalization.
• We operate with integrity, focus on outcomes, & have a bias for action.
• We follow through on agreements & honor commitments prioritized with a sense of urgency - someone's life may depend on it.

Gaudenzia is proud to be an employer of choice - and a treatment provider of choice - in the substance use and co-occurring disorders treatment field. We work hard to foster an inclusive, supportive environment where our employees and clients always feel safe and welcome.

Come work with us!

Our Agency is committed to the principles of equal employment. We believe in fostering a positive work environment in which every employee is treated with respect. Our staff hiring and recruitment practices are grounded in fairness, transparency, and merit. All employment decisions are based on job-related qualifications, relevant skills, experience, and alignment with our mission and values. We actively recruit from a broad range of educational and professional backgrounds to attract the most qualified candidates, ensuring equal opportunity for all applicants without preference or discrimination. Our process uses consistent and clear evaluation criteria to support objective decision-making. By emphasizing accountability, efficiency, and integrity throughout every stage--from job posting to onboarding--we build a workforce defined by excellence, professionalism, and commitment to our shared purpose. Gaudenzia is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.