Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage.
Responsibilities
- Provide hands-on service desk support, including ticket intake, prioritization, troubleshooting, documentation, and resolution of end-user technical issues.
- Troubleshoot and support hardware, software, and operating system issues across Windows (primary), macOS, and Linux environments.
- Deploy, configure, and support desktops, laptops, mobile devices, peripherals, copiers, and endpoint management solutions.
- Administer and support Microsoft enterprise technologies, including Windows Desktop, Azure Active Directory / Entra ID, Microsoft Intune, and Microsoft 365 (Exchange, Teams, OneDrive, and SharePoint).
- Troubleshoot basic networking issues, including LAN/WAN connectivity, VPN access, and Wi-Fi, following established procedures.
- Support conference room AV systems and company events requiring onsite technical support.
- Collaborate with IT team members to resolve escalated or cross-functional technical issues.
- Perform root cause analysis, maintain technical documentation, and contribute to continuous improvement of service desk processes and knowledge base articles.
- Ensure compliance with information security, export control, and data privacy requirements.
Minimum Requirements
- 2+ years of progressive IT support or service desk experience supporting end users.
- Hands-on experience supporting Windows Desktop, Azure Active Directory / Entra ID, Microsoft Intune, and Microsoft 365.
- Strong experience supporting macOS environments; Linux experience or working knowledge preferred.
- Basic understanding of networking fundamentals, including LAN/WAN, VPNs, and Wi-Fi, with the ability to troubleshoot using established procedures.
- Experience managing service desk tickets while troubleshooting hardware, software, operating system, and endpoint issues.
- Strong customer service, communication, and problem-solving skills with the ability to explain technical concepts to non-technical users.
- Experience performing root cause analysis and contributing to operational or service desk process improvements.
- Ability and willingness to work onsite in Hawthorne and El Segundo, CA (primarily Hawthorne) with reliable attendance. Schedule is Monday-Friday, 7:00 AM-4:00 PM, (hybrid eligible for one work-from-home day).
Preferred Skills and Experience
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Experience with Jira, NinjaOne, Slack, and RoboMQ (Hire to Retire).
- Experience contributing to service desk or IT operations process improvements.
- Familiarity with ITIL or IT service management best practices.
- Experience working in a fast-paced startup environment.
Skills Required
- 2+ years progressive IT support or service desk experience supporting end users.
- Hands-on experience supporting Windows Desktop, Azure Active Directory / Entra ID, Microsoft Intune, and Microsoft 365 (Exchange, Teams, OneDrive, SharePoint).
- Strong experience supporting macOS environments.
- Linux experience or working knowledge.
- Basic understanding of networking fundamentals (LAN/WAN, VPNs, Wi-Fi) with ability to troubleshoot using established procedures.
- Experience managing service desk tickets while troubleshooting hardware, software, operating system, and endpoint issues.
- Experience performing root cause analysis and contributing to service desk or operational process improvements.
- Strong customer service, communication, and problem-solving skills; ability to explain technical concepts to non-technical users.
- Ability and willingness to work onsite in Hawthorne and El Segundo, CA (primarily Hawthorne); Monday-Friday schedule with one hybrid WFH day eligibility.
- Support for conference room AV systems and onsite event technical support.
- Must be a U.S. person per 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing.
- Bachelor's degree in IT, Computer Science, or related field, or equivalent practical experience.
- Experience with Jira, NinjaOne, Slack, and RoboMQ.
- Familiarity with ITIL or IT service management best practices.
- Experience in fast-paced startup environments.
Hermeus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hermeus and has not been reviewed or approved by Hermeus.
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Healthcare Strength — Healthcare is described as employer-paid for employees and dependents, including dental and vision. Feedback suggests this substantially reduces healthcare burden and strengthens overall total rewards.
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Leave & Time Off Breadth — The package includes unlimited PTO for exempt employees, generous accrued PTO for non‑exempt staff, and observed federal holidays. Feedback suggests this breadth aims to support work‑life balance.
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Equity Value & Accessibility — Stock options are guaranteed with all full‑time offers, with potential for additional grants based on performance. Feedback suggests this provides ownership upside alongside base pay and bonuses.
Hermeus Insights
What We Do
Hermeus is a high-speed aircraft manufacturer focused on the rapid design, build, and test of high-Mach and hypersonic aircraft for the national interest. Working directly with the Department of Defense, Hermeus delivers capabilities that will ensure that our nation, and our allies, maintain an asymmetric advantage over any and all potential adversaries. Utilizing an integrated, hardware-rich, iterative development approach to aircraft design and build, Hermeus aims to deliver advanced air power at a pace not seen in the U.S. since the 1950s. Hermeus’ current Quarterhorse Program is actively unlocking unmanned high-speed flight. One program, four aircraft – each purpose-built to unlock a specific technical challenge, advance learnings, and incrementally de-risk critical technology in the pursuit of hypersonic aircraft. Today, Hermeus is building its second Quarterhorse vehicle, Mk 2, after having designed, built, and flight tested its predecessor, Mk 1, in 18 months. Capable of reaching speeds of Mach 3+, Quarterhorse Mk 2 will be the fastest uncrewed military aircraft in service for national defense. The final iteration of Quarterhorse, Mk 4, will be capable of transitioning from turbofan to ramjet mode utilizing a Hermeus-developed turbine-based combined cycle (TBCC) propulsion system to achieve sustained speeds of Mach 5+. Hermeus' approach of build-fly-build lays the groundwork for unlocking hypersonic flight at a pace and cost previously deemed impossible. America needs fast planes fast – and Hermeus is delivering them.
Why Work With Us
We prioritize hardware and people. Cutting-edge technology is only made possible by bringing together a world-class team. At Hermeus, you will be challenged – but also empowered. We encourage calculated risks taking and learning from our mistakes. Iteration is the name of the game.
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