Umanova SA

IT Support Specialist

Posted 20 Days Ago

Be an Early Applicant

Zürich, CHE

In-Office

Junior

Information Technology • Software

The Role

Provide 1st and 2nd level local and remote IT support for end users, troubleshoot hardware and software issues, maintain IT inventory and accounts, perform installations and minor repairs, support VIP users, collaborate with regional/global IT teams, and ensure information security and adherence to IT procedures.

Summary Generated by Built In

Umanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions.

For our international customer in Zürich, we are looking to hire an experienced IT Support Specialist.

This is a permanent contract with Umanova for a long term mission. Proficient German and English is required.

Core Responsibilities:

1st and 2nd level IT support

Being in contact with users (customers) to investigate and resolve problems and to provide local & remote support.
Adhere to global/local IT procedure and processes of The company.
Answer users' inquiries regarding IT support to resolve incident/problem.
Use our internal service desk ticketing system in respect of The company procedure and processes.
Support VIP users at location.

Communication, collaboration and training

Adopt a customer’s attitude and an adequate presentation with the spirit of the function
Collaborate with other regional/global IT support groups.
Provide basic user training.
Support and maintenance
Ensure proper installation and maintenance of IT equipment (Laptop, Desktop, multifunctional network devices (printer, copier, fax, scanner), mobile phones, smart phones, projectors and appropriate software/driver.
Perform minor repairs to hardware, and peripheral equipment, following design or installation specifications.
Perform installation, maintenance and troubleshoot of OS, client software and business applications.
Support the IT Service Desk Manager to improve service and processes.

Administrate local IT systems and their structure

Maintain 3rd party order process.
Maintain inventory of IT Hardware and track compliance.
Manager account creation, termination or move.

Information Security

Apply the safety requirements in force and guarantee the confidentiality of information.

Education, Experience & Knowledge

Education in the field of IT – either degree or certified training.
At least 2 to 3 years of experience in a likewise function.
Used to work in a multinational and multicultural environment is an advantage.
Valid experience on IT Hardware: desktop, laptop, printer, projector, mobile dev. (Smart phones, iPhone, Android Devices) IT Software: Google Mail, Microsoft environment (Win7, Win10, Active Directory, and Office), automatic PC staging application and package distribution tools.

Languages

Fluent in both German and English (spoken and written).
Any other language is an advantage.

Personal Qualities

Interpersonal Sensitivity: Interact with others in a sensitive and effective way. Respect and work well with others.
Flexibility: Successfully adapt to changing demands and conditions.
Resilience: Maintain effective work behavior when facing setbacks or pressure.
Personal Motivation: Self-committed to work hard towards goals.

We are looking forward to your application.

Skills Required

Education in the field of IT (degree or certified training)
At least 2 to 3 years of experience in a similar IT support function
Experience with IT hardware: desktop, laptop, printers, projectors, mobile devices (smartphones, iPhone, Android)
Experience with Google Mail and Microsoft environment (Windows 7, Windows 10, Active Directory, Microsoft Office)
Experience with automatic PC staging applications and package distribution tools
Use of internal service desk ticketing system and adherence to IT procedures
Fluent German and English (spoken and written)
Experience working in a multinational/multicultural environment
Interpersonal sensitivity, flexibility, resilience, and strong personal motivation