The Role
Provides first-level onsite and remote IT support, resolves and tracks service desk tickets, escalates complex issues, maintains hardware and software, assists with account administration and inventory, and follows security procedures. Supports laptops, desktops, printers, mobile devices, projectors, operating systems, business applications, Microsoft 365, Active Directory, and Google Workspace. Works with regional and global IT teams in a multinational environment.
Summary Generated by Built In
For our international client in Zürich, we are looking for a Junior IT Support Specialist to join their service desk team on a short term contract. Good German and English are required.
This is a strong opportunity for someone at the start of their IT career: you will work alongside experienced support engineers in a multinational environment, with structured onboarding and day-to-day mentoring.
Core Responsibilities
1st level IT support (with support on 2nd level tasks)
- Act as first point of contact for users, investigating and resolving common incidents on site and remotely
- Log, track, and update tickets in the internal service desk system according to defined procedures
- Escalate more complex cases to senior colleagues, and assist them in resolving these
- Follow global and local IT procedures and processes
Communication and collaboration
- Provide friendly, professional service to users at all levels of the organisation
- Work closely with regional and global IT support colleagues
- Help users with basic questions on standard tools and applications
Support and maintenance
- Set up, install, and maintain IT equipment: laptops, desktops, multifunctional network devices (printer, copier, scanner), mobile phones, and projectors
- Carry out simple hardware repairs and peripheral replacements following documented specifications
- Install and troubleshoot operating systems, client software, and business applications
- Support colleagues in identifying opportunities to improve service and processes
Local IT administration
- Assist with the 3rd party ordering process
- Help maintain the IT hardware inventory and track compliance
- Support account creation, termination, and move requests under supervision
Information security
- Apply security requirements in force and treat all information as confidential
Education, Experience & Knowledge
- Completed apprenticeship (Informatiker EFZ or equivalent), IT degree, or certified IT training — recent graduates are welcome
- Up to 2 years of professional experience; internships, apprenticeship experience, or practical project work count
- Familiarity with standard IT hardware (desktops, laptops, printers, projectors, iOS and Android devices)
- Working knowledge of the Microsoft environment (Windows 10/11, Microsoft 365, basic Active Directory concepts) and Google Workspace
- Exposure to PC staging or software deployment tools is a plus, but training will be provided
- Interest in working in a multinational and multicultural environment
Languages
- Native spoken and written German and fluent English (both are used daily with users)
- Any additional language is an advantage
Personal Qualities
- Willingness to learn quickly and ask questions when something is unclear
- A helpful, patient manner with users of varying technical ability
- Flexibility to adapt as priorities change
- Reliability and composure when the ticket queue gets busy
- Self-motivation and a hands-on attitude
We look forward to receiving your application.
Skills Required
- Completed apprenticeship such as Informatiker EFZ or equivalent, an IT degree, or certified IT training
- Up to 2 years of professional experience, including internships, apprenticeship experience, or practical project work
- Familiarity with standard IT hardware, including desktops, laptops, printers, projectors, iOS devices, and Android devices
- Working knowledge of Windows 10/11, Microsoft 365, basic Active Directory concepts, and Google Workspace
- Native spoken and written German
- Fluent English
- Exposure to PC staging or software deployment tools
- Interest in multinational and multicultural environments
- Willingness to learn quickly, ask questions, and provide patient user support
- Flexibility, reliability, composure, self-motivation, and a hands-on attitude
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The Company
What We Do
Umanova provides paramount customisation to reduce the costs of IT Services and Solutions; creating new and profitable ventures.
