AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be scheduled Monday through Friday with some on-call as needed.
Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.
Duties & Responsibilities:
- Support 350 local users and 1,700 remote users
- Track all issues, troubleshooting steps, and solutions in real time using the helpdesk ticketing system
- Maintain accurate inventory of technology assets including hardware, software, and licensing
- Independently review user manuals and identify solutions to complex issues
- Prioritize, diagnose, and resolve issues pertaining to computers, printers, peripherals, and phone equipment
- Support Windows, Microsoft Office, Active Directory, and other commercial and proprietary software
- Support networked multifunction units to include printing, scanning, and faxing
- Work through vendor support including: Dell, HP, Xerox, Microsoft, Juniper and several specialty software companies
- Support point of sale (POS) systems
- Follow up on closed tickets to verify satisfactory resolution
- Participate in structured cabling/wiring as required
- Setup and/or assist with technology for presentations
- Endeavor to resolve issues on first call without escalation
- Escalate appropriately to specialty IT groups
- Install and upgrade software on end user computer
Requirements:
- Experience in hardware, software, and network troubleshooting, or equivalent training and/or education
- Customer service training and/or experience
- Ability to handle interactions with diplomacy and tact
- Ability to gauge the user's technical ability and communicate in appropriate technical or non-technical language
- Minimum of 1 years’ experience in an IT support organization or equivalent education with Information Technology focus
- Excellent interpersonal skills
- Strong verbal and written skills in order to provide effective phone, desk-side, and email support
- Self-motivated to learn and support new and fast-changing technologies on multiple platforms
- Ability to travel up to 15% of scheduled hours, which may include overnight stays
Benefits:
- A family culture and atmosphere
- Competitive compensation
- Health, dental, vision, and life insurance for full-time team members
- 401(k) with generous company match
- Paid vacations and holidays
- Immense training and growth opportunities
We conduct pre-employment drug testing. EOE
Skills Required
- Experience in hardware, software, and network troubleshooting or equivalent education
- Customer service training and/or experience
- Ability to handle interactions with diplomacy and tact
- Ability to gauge user's technical ability and communicate appropriately
- Minimum of 1 years' experience in an IT support organization or equivalent IT-focused education
- Excellent interpersonal skills
- Strong verbal and written communication for phone, desk-side, and email support
- Self-motivated to learn and support new and changing technologies on multiple platforms
- Ability to travel up to 15% of scheduled hours, possibly including overnight stays
- Work on-site at Headquarters in Warren, OH Monday through Friday with some on-call as needed
What We Do
AVI Foodsystems is the largest family-owned and operated food and hospitality service provider in the United States. Founded in 1960, the company delivers comprehensive, high-quality food services, including customized dining, catering, vending, and coffee solutions. They serve a diverse range of clients across business, education, healthcare, and leisure sectors, focusing on fresh ingredients and exceptional service.
