AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be scheduled Monday through Friday with some on-call as needed.
Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.
Duties & Responsibilities:
- Support 350 local users and 1,700 remote users
- Track all issues, troubleshooting steps, and solutions in real time using the helpdesk ticketing system
- Maintain accurate inventory of technology assets including hardware, software, and licensing
- Independently review user manuals and identify solutions to complex issues
- Prioritize, diagnose, and resolve issues pertaining to computers, printers, peripherals, and phone equipment
- Support Windows, Microsoft Office, Active Directory, and other commercial and proprietary software
- Support networked multifunction units to include printing, scanning, and faxing
- Work through vendor support including: Dell, HP, Xerox, Microsoft, Juniper and several specialty software companies
- Support point of sale (POS) systems
- Follow up on closed tickets to verify satisfactory resolution
- Participate in structured cabling/wiring as required
- Setup and/or assist with technology for presentations
- Endeavor to resolve issues on first call without escalation
- Escalate appropriately to specialty IT groups
- Install and upgrade software on end user computer
Requirements:
- Experience in hardware, software, and network troubleshooting, or equivalent training and/or education
- Customer service training and/or experience
- Ability to handle interactions with diplomacy and tact
- Ability to gauge the user's technical ability and communicate in appropriate technical or non-technical language
- Minimum of 1 years’ experience in an IT support organization or equivalent education with Information Technology focus
- Excellent interpersonal skills
- Strong verbal and written skills in order to provide effective phone, desk-side, and email support
- Self-motivated to learn and support new and fast-changing technologies on multiple platforms
- Ability to travel up to 15% of scheduled hours, which may include overnight stays
Benefits:
- A family culture and atmosphere
- Competitive compensation
- Health, dental, vision, and life insurance for full-time team members
- 401(k) with generous company match
- Paid vacations and holidays
- Immense training and growth opportunities
We conduct pre-employment drug testing. EOE
Skills Required
- Experience in hardware, software, and network troubleshooting or equivalent education
- Customer service training and/or experience
- Ability to handle interactions with diplomacy and tact
- Ability to gauge user's technical ability and communicate appropriately
- Minimum of 1 years' experience in an IT support organization or equivalent IT-focused education
- Excellent interpersonal skills
- Strong verbal and written communication for phone, desk-side, and email support
- Self-motivated to learn and support new and changing technologies on multiple platforms
- Ability to travel up to 15% of scheduled hours, possibly including overnight stays
- Work on-site at Headquarters in Warren, OH Monday through Friday with some on-call as needed
AVI Foodsystems Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AVI Foodsystems and has not been reviewed or approved by AVI Foodsystems.
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Retirement Support — A 401(k) plan with a company match is part of the standard package for full-time roles. Company materials consistently highlight retirement savings as a core benefit.
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Affordable Benefits — Health, dental, and vision coverage for full-time employees is often considered reasonably priced. Descriptions of the insurance frequently characterize costs as acceptable.
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Leave & Time Off Breadth — Paid vacation and holidays are included for full-time staff. Many roles also include paid time off as a standard component.
AVI Foodsystems Insights
What We Do
AVI Foodsystems is the largest family-owned and operated food and hospitality service provider in the United States. Founded in 1960, the company delivers comprehensive, high-quality food services, including customized dining, catering, vending, and coffee solutions. They serve a diverse range of clients across business, education, healthcare, and leisure sectors, focusing on fresh ingredients and exceptional service.
